Customer Success Representative | Betty CA

Betty; Calgary; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus

Career development opportunities

Fun team environment

Employee discounts through Perkopolis

Job summary

A leading online gaming company is looking for a Customer Support Representative to provide assistance via email and live chat. You will help customers understand the platform, gather feedback, and enhance user experience. Ideal candidates should have experience in customer service, excellent communication skills, and organizational abilities. This role offers a discretionary bonus, training opportunities, and a fun workplace. The position is initially remote with a potential future hybrid option. Salary is between CAD 55,000 and CAD 60,000 per year.

Qualifications

• Some experience in customer service or similar roles.
• Fluency in English (spoken and written).
• Willingness to learn new systems and develop skills.

Responsibilities

• Provide fast and empathetic responses to customer inquiries.
• Support customers by explaining core features of the platform.
• Collect feedback and share insights to improve services.
• Maintain a positive approach to ensure customer satisfaction.

Skills

Customer service experience

Good typing skills

Strong communication skills

Active listening skills

Patience

Empathy

Organization skills

Time management

Job description

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

What you'll do:

• Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat.
• Support customers by explaining core features and helping them get the most out of our platform.
• Collect valuable feedback during interactions and share insights to help improve our products and services.
• Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement.
• Learn and apply best practices for customer engagement while building your expertise in the platform.

What we're looking for:

• Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!).
• Good typing skills (or a commitment to enhance speed and accuracy).
• Strong communication and active listening skills, with a passion for understanding and solving customer needs.
• Patience, empathy, and professionalism when interacting with customers.
• A growth mindset and a desire to quickly learn new systems, processes, and tools.
• A knack for organization and time management, even in busy environments.
• Fluency in English (spoken and written).

What we offer:

• Discretionary bonus
• Career and skills development opportunities
• Fun and collaborative team environment
• Exclusive employee discounts and perks through Perkopolis

Remote position based in Edmonton or Calgary, Alberta, Canada

The salary range for this role is CAD 55,000 to CAD 60,000 per year.

This is a new position within our team.

This position is initially remote, with the possibility of becoming hybrid in the future.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.