Customer Success (Onboarding)

Enaimco; San Juan de Terranova; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a dynamic startup focused on creating innovative digital solutions for the offshore energy industry. As a Customer Success (Onboarding) specialist, you'll play a crucial role in ensuring clients have a seamless experience with our Operational Twin software. This position involves onboarding new users, configuring applications, and fostering strong relationships with clients. You'll thrive in a fast-paced, agile environment, making a significant impact on customer satisfaction and product adoption. If you're passionate about delivering value and improving user experiences, this is the perfect opportunity for you.

Benefits

Health Coverage

Dental Coverage

Flexible Working Hours

Work-Life Balance Support

Qualifications

• 3–5 years of experience in SaaS implementation or customer success.
• Proven ability to manage multiple client projects in a dynamic environment.
• Strong communication skills for engaging with technical and non-technical stakeholders.

Responsibilities

• Lead onboarding new clients into the Enaimco platform for a positive experience.
• Build strong relationships with clients to ensure quick wins in platform adoption.
• Capture client feedback to help shape product direction.

Skills

SaaS Implementation

Customer Success

Project Coordination

Communication Skills

Problem-Solving

Agile Methodology

Organizational Skills

Job description

About Enaimco

Enaimco is a startup tech company that combines subsea engineering talent with software development expertise to build digital solutions in support of the world’s journey to net zero. Our focus is on building digital twin and asset integrity management software that can be applied to a wide variety of systems and processes within the offshore energy industry.

Overview

Enaimco is looking for an energetic, adaptable, and product-focused Customer Success (Onboarding) to join our team in St. John’s, Newfoundland. This on-site role is all about driving a seamless, high-impact first experience for our clients as they begin their journey with Enaimco’s Operational Twin software. You'll be responsible for onboarding new users, configuring client applications, managing data loading and implementation workflows, and ensuring rapid product adoption across teams.

This is a multi-faceted role for someone who thrives on variety, is a natural problem-solver, and enjoys wearing many hats. You'll work across teams, engage directly with clients, and be instrumental in setting the tone for long-term customer success. Experience in SaaS, customer onboarding, and implementation is key, and you should love working in a fast-moving, agile environment where priorities evolve and collaboration is everything.

Key Responsibilities

Client Onboarding & Implementation

• Take the lead on onboarding new clients into the Enaimco platform, ensuring a smooth, positive, and value-driven experience.
• Understand client processes and tailor the onboarding journey to their specific use cases and needs.
• Configure client environments, load and structure data, and ensure systems are ready for use.
• Manage implementation timelines and communicate status, risks, and blockers clearly.
• Serve as a liaison between internal teams and client-side stakeholders during onboarding.

Client Relationship & Communication

• Build strong working relationships with client users, understanding their challenges and ensuring quick wins in platform adoption.
• Collaborate closely with the product and projects teams to align implementation with real-world usage and priorities.
• Provide training, product walkthroughs, and early support to maximize initial user engagement.

Product & Process Enablement

• Capture client feedback during onboarding and help shape product direction through your frontline insights.
• Contribute to internal documentation and onboarding materials to continually improve the client experience.
• Participate in cross-functional collaboration to improve processes, enhance client journeys, and drive efficiency.

Skills, Knowledge, and Experience

• 3–5 years of experience in SaaS implementation, onboarding, customer success, or technical project coordination.
• Proven ability to manage multiple client projects simultaneously and prioritize in a dynamic environment.
• Strong communication and relationship-building skills — you're confident engaging with both technical and non-technical stakeholders.
• A product-focused mindset with a passion for delivering value and improving the user experience.
• Experience working in an agile environment, and comfortable adapting as priorities shift.
• Excellent organizational skills with a high attention to detail.
• Self-starter with a strong work ethic, team spirit, and a drive to make things happen.

Success Measures

• Client onboarding satisfaction and speed to value
• Successful implementation project delivery (on time and on spec)
• Early product adoption and user engagement metrics
• Internal team feedback and cross-team collaboration effectiveness

Why Enaimco?

• Be part of a newly incorporated, innovative startup and help shape our vision.
• Work in an integrated team where your contributions are recognized and rewarded.
• Competitive salary and benefits, including health and dental coverage.
• Flexible working hours and locations to support work-life balance.
• Join us in developing products that contribute to reducing emissions and protecting the environment.

Equal Opportunity

At Enaimco, we are committed to building a high-performing workforce driven by merit, where hiring and advancement decisions are based solely on skills, experience, and qualifications. We believe in fostering an inclusive environment that values diverse perspectives, and we recognize that diversity—across age, race, gender, sexual orientation, religion, national origin, disability, and other characteristics—contributes to innovation and strengthens our team. All interested applicants are encouraged to apply, as we evaluate candidates purely on their abilities and fit with our business needs.

Finding some points that don't quite match but still think we'd be a great fit? We encourage you to apply anyway. You could be an excellent candidate for this or another role within Enaimco.