Customer Success Manager, Medical & Health Sciences Education

Acuity Insights; Toronto; On-site; CAD 94,000 - 137,000; Full time

Benefits offered by this job

Health benefits

HOOPP pension plan

Flexible work environment

Job summary

UHN is seeking a seasoned educator for Radiation Medicine who will lead education programs and clinical training at Princess Margaret Cancer Centre in Toronto. You will design, implement, and evaluate curricula for radiation therapists and students, aligning with current standards and patient care goals.

The role requires a Master’s degree or higher in Science or Education, a BSc in Radiation Therapy, and at least 5 years of leadership and teaching experience in education design.

Qualifications

• Requires a BSc in Radiation Therapy and a recognized Master's degree in Science or Education.
• Minimum 5 years of experience in the radiation therapy field, with leadership and course design experience.
• Teaching/coaching experience is essential; experience developing education programs.

Responsibilities

• Utilizes educational theories and maintains high standards of clinical practice knowledge.
• Facilitates the delivery of the departmental RT Education Program for licensed therapists and students.
• Develops and delivers training related to new techniques/equipment and treatment modalities to support care delivery.
• Keeps current with developments in radiation therapy to enhance education and professional growth of staff and learners.
• Assesses and implements patient education programs and learning resources across the organization.
• Participates in quality improvement programs and staff recruitment/retention strategies.
• Acts as a leader and resource, performing other duties as required.

Skills

Teaching skills

Verbal and written communication

Organizational skills

Interpersonal skills

Problem solving

Time management

Education

BSc in Radiation Therapy

Master's degree in Science or Education

Job description

Job Description

Union: Non-Union

Number of Vacancies: 1

Site: Princess Margaret Cancer Centre

Department: Radiation Medicine

Reports to: Manager, Radiation Professional Practice

Hours: hours per week

Salary Range: $ to $ per hour

Shifts: Days

Status: Permanent Full-Time

Closing Date: August 1, 2026

Language of Work: All candidates must be able to function with proficiency in English.

Job Summary

The Radiation Medicine Program (RMP) is committed personalized cancer care in order to improve patient experience and outcomes. This requires innovation that will drive major changes in practice and the way we deliver care.

Duties

• Utilizes relevant educational theories and demonstrates high standards of clinical practice knowledge
• Facilitates the optimal delivery of the departmental RT Education Program within RMP, which provides and facilitates clinical training and education initiatives for qualified radiation therapists and undergraduate students in the Medical Radiation Sciences Program at the University of Toronto
• Develops, designs, coordinates and delivers training and education programs related to the development, evaluation and implementation of new techniques/equipment and new treatment modalities, which supports the delivery of the care mandate of RMP.
• Maintains current awareness of new development in the field of radiation therapy to improve level/scope of knowledge and to enhance the quality of care provided, in order to ensure the continuing education and on-going professional and personal skills development of RT staff, RMP learners and self, including assessing and identifying continuing education needs of RT staff and RMP learners.
• Assesses, develops, implements and evaluates patient education programs, including learning resources, across the organization.
• Utilizes research data in this process to advocate for excellent and holistic care for patients and families in all levels of the health care system.
• Participates in quality programs and initiatives of RMP while practicing and ensuring Continuous Quality Improvement
• Contributes to the recruitment and selection of staff and staff retention strategies
• Acts as a leader/role model, and a resource performing other duties consistent with the job classification as required

Qualifications

Education

• BSc in Radiation Therapy
• Completion of a recognized Master's degree program in Science or Education

Years of Experience

• 5 years' experience in area of practice
• Previous leadership experience
• Previous experience with design of education courses
• Teaching/coaching experience

Certifications / Professional Designations

• Hold, or be eligible to obtain, certification with the College of Medical Radiation and Imaging Technologists of Ontario (CMRITO)
• Be a member of, or eligible for membership in, the Canadian Association of Medical Radiation Technologists (CAMRT)

Job-Specific Knowledge and Technical Skills

• All candidates must be able to function with proficiency in English
• Excellent teaching skills required
• Effective verbal and written communication skills required
• Excellent problem recognition and problem-solving skills required
• Effective interpersonal and customer service skills required
• Effective organizational, prioritization, and time management skills required
• Demonstrated expertise in adult education required
• Knowledge of the Occupational Health & Safety Act; Healing Arts Radiation Protection Act; Regulated Health Professions Act, and other relevant legislation required
• Knowledge of Workplace Hazardous Materials Information System ( required
• Ability to be flexible in dealing with all levels of staff within the organization
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards
• Exercise initiative and good judgement with the ability to multi-task
• Compliance with confidentiality requirements
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Demonstrated effective collaboration skills

Additional Information

Why Join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a comprehensive range of benefits, programs, and perks, including:

• Competitive compensation packages, with a salary range of CAD $–$ per hour (CAD $93,600–$136,526 annually)
• Comprehensive health benefits, including extended medical and dental coverage
• Employee and Family Assistance Program (EFAP)
• Healthcare of Ontario Pension Plan (HOOPP) — a defined benefit pension plan ()
• Paid vacation and other leave entitlements in accordance with UHN policy
• Professional development support and opportunities for advancement within a large, multi-site organization
• Flexible work environment
• Transit access — close proximity to TTC and UHN shuttle service
• Additional perks, including corporate discounts on travel, restaurants, parking, phone plans, auto insurance, and on-site gym access

Current UHN employees must have successfully completed their probationary period, have a good employee record, and maintain satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.