Customer Success Manager, GLLF (AI focus)

TRSS; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company in legal technology solutions is seeking a Customer Success professional to foster strong client relationships and ensure seamless integration of its products. This opportunity supports working from anywhere and promotes career development through various initiatives. The ideal candidate will possess a law degree or significant experience in large law firms, with a focus on engagement and tailored solutions.

Benefits

Flexible vacation

Mental health days

Retirement savings

Tuition reimbursement

Award-winning company culture

Qualifications

• Experience working with large law firms.
• Experience in Customer Success or Account Management preferred.
• Familiarity with legal technology or AI-driven platforms.

Responsibilities

• Collaborate with customers to develop tailored use cases.
• Ensure integration of solutions into customer workflows.
• Advocate for customer needs and influence product enhancements.

Skills

Interpersonal skills

Communication skills

Technical acumen

Education

Law degree

Formal legal education

Job description

Employer Industry: Legal Technology Solutions

Why consider this job opportunity:
- Flexibility to work from anywhere for up to 8 weeks per year, promoting a healthy work-life balance
- Opportunities for career development and growth through continuous learning and skill development programs
- Comprehensive benefits package including flexible vacation, mental health days, retirement savings, and tuition reimbursement
- Award-winning company culture recognized for inclusion, belonging, and a commitment to customer success
- Opportunities to engage in social impact initiatives and volunteerism within the community
- Chance to contribute to meaningful work that helps uphold justice, truth, and transparency globally

What to Expect (Job Responsibilities):
- Collaborate with customers to identify and develop tailored use cases that address their specific business challenges
- Ensure seamless integration of solutions into customer workflows and drive adoption of legal products
- Build and maintain strong relationships with customers, providing strategic guidance throughout their journey
- Advocate for customer needs by sharing feedback with internal teams to influence product enhancements
- Work cross-functionally with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience

What is Required (Qualifications):
- Law degree, formal legal education, or substantial experience working with large law firms
- Experience in Customer Success, Account Management, or a related role, preferably within SaaS or subscription-based business models
- Proven ability to understand customer-specific use cases and recommend tailored solutions
- Strong interpersonal and communication skills to build trusted relationships with customers
- Technical acumen with familiarity in legal technology or AI-driven platforms

How to Stand Out (Preferred Qualifications):
- Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals

#LegalTech #CustomerSuccess #CareerDevelopment #WorkLifeBalance #SocialImpact

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