Customer Success Manager (AMER)

ApprovalMax; Toronto; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading B2B software company is seeking a Customer Success Manager to join their expanding team. This remote role involves ensuring customer satisfaction, promoting product value, and driving growth through customer engagement. The ideal candidate has 2+ years in a customer-focused role, preferably in a SaaS environment, and will contribute to enhancing Customer Success initiatives.

Benefits

Regular performance-based compensation reviews

100% paid sick leave (10 days)

Remote work with flexible hours

Health & Wellness program reimbursement

Reimbursement of co-working space

Reimbursement for professional development

Parental leave support

Qualifications

• 2+ years of experience in account management or customer success position (revenue-driven) preferred.
• B2B SaaS experience preferred.
• Accounting knowledge would be preferred.

Responsibilities

• Assisting customers with questions and suggesting the best features.
• Regular engagement with assigned customers to address concerns and drive adoption.
• Managing support tickets from customer portfolio.

Skills

Account Management

Customer Success

B2B SaaS

Communication

Training

Job description

Direct message the job poster from ApprovalMax

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognised and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

We are expanding and hiring a Customer Success Manager on a remote basis to help us grow the business.

You will be responsible for :

• Maintaining a detailed understanding of products and services, assisting customers with questions and suggesting the best features / setup for their needs
• Promoting the value of the product among customers and upsell / cross-sell editions and functionalities (drive post-sales MRR growth)
• Regular engagement with your assigned customers to gauge satisfaction, address concerns and drive further adoption
• Manage support tickets coming in from your customer portfolio
• Providing support via Zoom calls when customers need it.
• Acting as an escalation point for any customer queries in the AMER region.
• Contributing to optimising existing team processes and actively enhancing all Customer Success initiatives.

Desired Skills and Experience :

• Right to work in Canada is essential
• 2+ years of experience in account management or customer success position (revenue-driven) preferred
• B2B SaaS experience preferred
• Accounting knowledge would be preferred, but isn’t essential
• Experience in providing training preferred, but isn’t essential.

This role is :

• Full-time and permanent.

What we offer :

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews
• 100% paid 10 sick leave days
• Remote work, flexible hours
• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities : medical services (except regular health insurance), fitness, sports activities (excluding sports equipment)
• Reimbursement of co-working space
• Reimbursement of professional development courses
• Parental leave support.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Software Development and Financial Services