Customer Success Manager, Amazon

Accrue; Toronto; Híbrido; CAD 72 000 - 88 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work schedule

Toronto office access

Annual bonus

Resumo da oferta

Accrue is seeking an Account Manager for Amazon Advertising (Sponsored Ads, DSP, Retail) to own a portfolio of advertiser accounts. You’ll drive day-to-day strategy, optimization, and budget pacing across multiple channels, tying ad performance to retail outcomes like inventory and Buy Box.

You’ll work with clients directly, translating complex metrics into actionable recommendations and leading quarterly business reviews. A hybrid schedule with one day in Toronto completes the role.

Qualificações

• 3+ years managing Amazon advertising accounts in an agency or brand environment, with hands-on Sponsored Ads and DSP experience.
• Working knowledge of Amazon retail (Vendor and/or Seller Central), including how inventory, pricing, and content affect ad performance.
• Strong analytical skills: budget models, pacing analyses, and performance diagnostics in Excel or similar.
• Proven ability to manage client relationships independently, including resetting expectations when needed.
• A hands-on mindset: curious about how the platform and its optimization tools actually work.
• Excellent written and verbal communication, with experience building client-ready decks and reports.
• A commercial instinct: you look for growth within accounts, not just campaign maintenance.

Responsabilidades

• Manage day-to-day strategy, setup, and optimization across Sponsored Ads and DSP for a portfolio of accounts.
• Diagnose underperforming campaigns and build data-backed reallocation and recovery plans tied to clear ROAS, TACoS, and efficiency targets.
• Monitor budget pacing across markets and tactics and flag risks or opportunities before clients have to ask.
• Tie ad performance to retail drivers like inventory, pricing, content, and Buy Box status, and flag issues that are hurting ad efficiency.
• Advise clients on retail priorities and coordinate with retail/catalog resources on fixes.
• Build full-funnel plans that put Sponsored Ads and DSP to work together.
• Lead client meetings, from routine check-ins to quarterly business reviews.

Conhecimentos

Amazon Ads management

Client relationship mgmt

Budget pacing

Analytics

Communication

Retail knowledge

Hands-on mindset

Ferramentas

Excel

Descrição da oferta de emprego

Account Manager, Amazon Advertising (Sponsored Ads, DSP & Retail)

ABOUT THE ROLE

Accrue is looking for a sharp, data-driven, client-obsessed Account Manager to own full-service Amazon accounts across Sponsored Ads, DSP, and retail. You'll manage and grow a portfolio of advertiser clients, connecting advertising performance to what's happening on the shelf (pricing, inventory, content, and the buy box) and turning it all into measurable revenue outcomes.

This isn't a role for someone who wants to sit behind a dashboard and file reports. We need someone who can get into the weeds of budget pacing, keyword strategy, and listing health one hour, then walk into a client meeting the next and explain exactly why it matters to their bottom line.

ABOUT ACCRUE

Accrue is a fast-growing Amazon advertising agency helping brands win on and off Amazon. Our team manages Sponsored Ads, DSP, and retail strategy across a wide range of advertiser verticals, combining platform expertise, data analysis, and genuine account partnership to drive growth for our clients. We're in the middle of a shift toward AI-driven optimization, so we need managers who can diagnose an account's mechanics as well as they can present the story behind the numbers.

WHAT YOU'LL DO

Own full-service account performance

• Manage day-to-day strategy, setup, and optimization across Sponsored Ads and DSP for a portfolio of accounts
• Diagnose underperforming campaigns and build data-backed reallocation and recovery plans tied to clear ROAS, TACoS, and efficiency targets
• Monitor budget pacing across markets and tactics (SP, SB, SD, OLV, STV, PVA) and flag risks or opportunities before clients have to ask

Connect advertising to retail

• Tie ad performance to retail drivers like inventory, pricing, content, and Buy Box status, and flag issues that are quietly hurting ad efficiency
• Advise clients on retail priorities and coordinate with retail/catalog resources on fixes
• Build full-funnel plans that put Sponsored Ads and DSP to work together

Be a trusted strategic partner

• Act as the client's go-to voice on Amazon strategy, connecting platform data to their business goals
• Right-size client expectations and budgets, and push back with sound reasoning when a request is off-strategy
• Identify whitespace and expansion opportunities within existing accounts
• Produce reports, QBR decks, and planning documents using Accrue's templates
• Translate complex performance data into clear recommendations for marketing and executive stakeholders
• Lead client meetings, from routine check-ins to quarterly business reviews

Navigate escalations with judgment

• Handle account issues directly, setting honest and realistic expectations
• Coordinate with strategy and leadership to resolve issues quickly and protect the client relationship

WHAT YOU BRING

• 3+ years managing Amazon advertising accounts in an agency or brand environment, with hands-on Sponsored Ads and DSP experience
• Working knowledge of Amazon retail (Vendor and/or Seller Central), including how inventory, pricing, and content affect ad performance
• Strong analytical skills: budget models, pacing analyses, and performance diagnostics in Excel or similar
• Proven ability to manage client relationships independently, including resetting expectations when needed
• A hands-on mindset: curious about how the platform and its optimization tools actually work
• Excellent written and verbal communication, with experience building client-ready decks and reports
• A commercial instinct: you look for growth within accounts, not just campaign maintenance

NICE TO HAVE

• Experience with AI-driven or automated bid/budget optimization tools
• Experience managing multi-market (US/Canada) accounts

WHY WORK AT ACCRUE

• Amazon Preferred Partner: work with a team recognized by Amazon, with direct exposure to new ad products, tools, and strategy as they roll out
• Real accounts, real ownership: you'll manage your own portfolio of clients across Sponsored Ads, DSP, and Retail
• Compensation: $80,000 CAD base salary plus 10% annual bonus
• Benefits + Competitive PTO
• Hybrid schedule: one day a week in our Toronto office, the rest remote
• Client-facing work: some travel to client meetings is required, so you'll build real relationships instead of living in a dashboard