Customer Success Manager

Sales Talent Agency; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is looking for a Customer Success Manager in Vancouver. The role involves acting as a trusted advisor to enterprise clients, driving value from their platform, and leveraging analytical skills to enhance client solutions. You will manage relationships, identify growth opportunities, and ensure client satisfaction while collaborating with internal teams. This position offers creative autonomy and the chance to lead client-specific solutions in a dynamic environment.

Qualifications

• 3–4+ years in Customer Success, SaaS, GIS, analytics, consulting, or IT support.
• Experience with databases and large data sets.

Responsibilities

• Act as the primary point of contact for clients, building lasting relationships.
• Identify growth opportunities through upselling and cross-selling.
• Lead executive presentations and training sessions.

Skills

Analytical Skills

Communication

Project Management

Technical Fluency

Tools

Excel

GIS Tools

ETL Tools

Data Visualization Tools

Job description

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About The Company

Our client is a fast-growing SaaS company specializing in location analytics and GIS mapping solutions that help businesses across North America make smarter, data-driven decisions. Their platform powers decision-making for major brands in retail, restaurants, real estate, and healthcare. They combine cutting-edge analytics with expert consulting to support clients in predictive modeling, territory management, trade area analysis, and more.

About The Role

As a Client Success Manager, you’ll be the trusted advisor to a portfolio of enterprise clients—owning the relationship and helping them drive measurable value from the platform and services. This role blends strategic thinking, technical problem-solving, and a strong consultative mindset. You’ll leverage a flexible, powerful platform to build client-specific solutions without relying on the dev team—offering creative autonomy and a real opportunity to lead.

What You’ll Do

• Act as the primary point of contact for clients, building lasting relationships and becoming their trusted advisor.
• Translate complex business needs into tailored platform solutions.
• Identify growth opportunities through upselling and cross-selling to support revenue retention and expansion.
• Collaborate across internal teams to execute on deliverables and strategic initiatives.
• Lead executive presentations and training sessions that drive product adoption and client success.
• Continuously improve and scale workflows, reporting, and solution delivery.
• Monitor client satisfaction and identify areas for improvement through data and feedback.
• Stay informed on industry trends and best practices to drive innovative client solutions.

What You Bring

• Located in Vancouver - 2 days in office weekly with an incredible team.
• 3–4+ years in Customer Success, SaaS, GIS, analytics, consulting, or IT support.
• Strong analytical skills and technical fluency.
• Project and client management experience, with proven success balancing multiple priorities.
• Comfort working with databases, Excel, and large data sets.
• Excellent communication and presentation skills, especially with C-level stakeholders.
• Curiosity, resilience, and a collaborative spirit.

Nice to Haves

• Experience with GIS tools (MapInfo, ArcGIS), ETL tools (FME, Alteryx), or data visualization tools (e.g., Tableau).
• Exposure to retail analytics, market research, or data science methodologies.

Samantha Boychuk)

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, Business Development, and Customer Service
• Software Development, Computer Hardware Manufacturing, and IT Services and IT Consulting

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