Customer Success Manager

Valorx; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Valorx is a high-growth SaaS company seeking a Customer Success Manager. This role focuses on customer satisfaction, retention, and growth through collaboration with internal teams and client management. Ideal candidates will have experience in B2B sales, particularly in a SaaS environment, and strong strategic skills.

Benefits

Competitive salary

Empathetic and collaborative culture

Professional development opportunities

Creative freedom

Flexible working hours

Qualifications

• 3+ years’ experience in Account Management or Customer Success role.
• B2B sales experience, preferably in SaaS.
• Proven track record of renewals achievement.

Responsibilities

• Manage the success of customers post-sale.
• Align partnership expectations and execute onboarding plans.
• Collaborate with Sales, Marketing, and Support teams.

Skills

Strategic thinking

Writing skills

Planning skills

Adaptability

Competitive drive

Job description

Valorx is looking for a Custom Success Manager to partner with our customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

Here’s what you’ll be doing:

• Proactively own and manage the success of customers
• Work with customers to align partnership expectations, build and execute onboarding plans
• Collaborating with other business functions to ensure client success. For example, you will work closely with Sales, Business Development, Support, Marketing and Product teams
• Managing a book of existing clients, taking responsibility for securing retention as well as driving growth
• Partner with the greater sales team to develop and execute a plan for driving results within your customers, working collaboratively to secure successful renewals and expansions
  
  

We’re excited about you because you have:

• 3+ years’ experience in an Account Management or Customer Success role
• B2B sales experience (SaaS preferred)
• Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills
• Ability to adapt, or willing to learn how to develop a growth mindset
• Motivated with a competitive drive, eager to learn, and humble
• A proven track record of renewals achievement
  
  

What else would be great:

• Strong network within the Salesforce ecosystem
• Experience in the SaaS/Cloud space a big plus
  
  

What's in it for you?

• Competitive salary
• Empathetic and collaborative culture that embraces diversity
• Professional development and substantial growth opportunities
• Creative freedom and the ability to make a mark in our company
• Flexible working hours
  
  

Note: This role is a Full-time Contractor position

Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies, and be a part of the team that is revolutionizing the way companies interact with their critical business data.

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