Customer Success Manager

Unleashd Technologies Ltd.; Toronto; Hybrid; CAD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

RRSP matching

Flexible time-off policy

Medical and dental benefits

Mental health and wellness benefits

Zusammenfassung

Unleashd Technologies Ltd. is seeking a Customer Success Manager to join our growing team in the Greater Toronto Area.

The role blends remote work with on-road customer visits, focusing on building lasting customer relationships and ensuring a smooth post-launch experience with Drive AI. You will train customers, gather feedback, and identify upsell opportunities while coordinating with internal teams to meet timelines and deliverables.

Qualifikationen

• Experience in a SaaS customer success role.
• Proven track record with timeline-based delivery.
• Detail-oriented with clear communication.
• Customer training and upselling exposure.
• Automotive industry experience is a plus.
• Driver's license and reliable vehicle for visits.

Aufgaben

• Build ongoing, trusting relationships with customers after launch.
• Act as liaison between customers, internal teams and partners.
• Delight customers and ensure a seamless experience with Unleashd.
• Train customers on day-to-day use of our products.
• Identify opportunities to upsell additional products.

Kenntnisse

Customer success

Delivery management

Attention to detail

Communication skills

Driver's license

Automotive software experience

Bilingual skills

Jobbeschreibung

Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Success Manager to join our growing team based in the Greater Toronto Area.

Highlights

• A mix of remote work and on-the-road customer meetings
• Competitive compensation ranging from a base of $75,000 to $85,000, plus commission and bonus opportunities for on-target earnings of $95,000 and up, depending on experience and performance.
• Company RRSP matching
• Flexible time-off policy
• Comprehensive medical and dental benefits, including mental health and wellness

Highlights

• A mix of remote work and on-the-road customer meetings
• Competitive compensation ranging from a base of $75,000 to $85,000, plus commission and bonus opportunities for on-target earnings of $95,000 and up, depending on experience and performance.
• Company RRSP matching
• Flexible time-off policy
• Comprehensive medical and dental benefits, including mental health and wellness
• A supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growth

WE NEED

We're looking to hire a Customer Success Manager to join our growing team based in Calgary.

You are incredibly detail oriented with a friendly and professional approach. You love to delight customers and are the liaison between our customers, internal teams and external partners. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have launched, you'll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.

YOU LOVE

• Focusing on the feedback of customers to know which changes can make a difference
• Making it your personal missions to create an exceptional ongoing experience for customers
• Finding insights and innovative ways that our products can continually solve problems and help our customers improve their business
• Effectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlines
• Training customers and their teams on the day-to-day use and administration of our products
• Finding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them more
• Focusing on the feedback of customers to know which changes can make a difference
• Making it your personal missions to create an exceptional ongoing experience for customers
• Finding insights and innovative ways that our products can continually solve problems and help our customers improve their business
• Effectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlines
• Training customers and their teams on the day-to-day use and administration of our products
• Finding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them more
• Getting referrals from existing customers for potential new customers and connecting them with our sales team

YOU HAVE

• Previously excelled in a customer success role with a SaaS business where you directly interacted with customers
• A demonstrated track record with project or timeline-based delivery management
• An acute attention to detail that keeps everyone aligned and everything on schedule
• Incredible communication skills with the ability to explain complex topics through both verbal and written means
• An energetic and up-beat personality with a keen desire to see everyone succeed
• An open mind and love learning from others
• A valid driver's license and a reliable vehicle for customer visits
• Experience in the automotive industry and/or automotive software (this would be an asset but is not required)
• Previously excelled in a customer success role with a SaaS business where you directly interacted with customers
• A demonstrated track record with project or timeline-based delivery management
• An acute attention to detail that keeps everyone aligned and everything on schedule
• Incredible communication skills with the ability to explain complex topics through both verbal and written means
• An energetic and up-beat personality with a keen desire to see everyone succeed
• An open mind and love learning from others
• A valid driver's license and a reliable vehicle for customer visits
• Experience in the automotive industry and/or automotive software (this would be an asset but is not required)
• Bilingual or multilingual skills are considered a strong asset (no specific second language required).

WE OFFER

• A dynamic team of professionals dedicated to building a solid foundation for our growing business
• A flexible work environment that allows for remote work, with occasional travel requirements
• A competitive compensation package, including a base salary that’s aligned with your experience
• A comprehensive benefits package and flexible spending account to support you and your family's health and wellness
• Company RRSP matching
• A flexible time off policy, including sick and personal days to care for your health and well-being
• Company-sponsored learning and professional development
• Opportunities to give back by participating in various philanthropic programs and activities
• Engaging company events and activities that promote team spirit and foster positive relationships within the organization
• A full-time permanent position, as we are seeking a long-term employment commitment
• A dynamic team of professionals dedicated to building a solid foundation for our growing business
• A flexible work environment that allows for remote work, with occasional travel requirements
• A competitive compensation package, including a base salary that’s aligned with your experience
• A comprehensive benefits package and flexible spending account to support you and your family's health and wellness
• Company RRSP matching
• A flexible time off policy, including sick and personal days to care for your health and well-being
• Company-sponsored learning and professional development
• Opportunities to give back by participating in various philanthropic programs and activities
• Engaging company events and activities that promote team spirit and foster positive relationships within the organization
• A full-time permanent position, as we are seeking a long-term employment commitment
• Real growth opportunities, amidst our ongoing expansion and continuous development

ABOUT US

Unleashd Technologies is a leading technology company in the automotive software industry. With strong roots in the automotive sector, we specialize in developing cutting-edge tools for retail automotive dealerships across Canada, helping them maximize the potential of their customer portfolio.

Headquartered in vibrant British Columbia, our nimble and passionate team stretches across major local markets in Canada. We're a tight-knit group of forward-thinkers, committed to driving innovation and delivering personalized solutions to our clients.

Our flagship product, Drive AI, is revolutionizing how dealerships engage with customers. Acting as a seamless bridge between service and sales departments, Drive AI ensures soft-touch interactions and personalized offers, keeping customers engaged and valued throughout their ownership journey.

Come join us and be part of our rapid growth and game-changing impact on the automotive industry. While we've grown beyond our startup roots, we retain an energetic, fast-paced, and collaborative environment focused on our customers and shared success. Together, let's unleash everyone's full potential.