Customer Success Manager

Team8; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Ox Security is seeking a Customer Success Manager to join our Customer Success team and drive value, adoption, and long-term success for our AI-driven SDLC platform. You will work closely with Product, Engineering, and Sales to ensure a smooth onboarding and successful integration into customers' workflows.

In this high-impact role, you will nurture trusted relationships with key stakeholders, monitor usage, identify growth opportunities, and translate customer feedback into product

Qualifications

• Experience in customer success or account management.
• Ability to train customers and guide adoption.

Responsibilities

• Lead onboarding for new customers, ensuring a smooth and successful implementation.
• Provide training and guidance to help customers integrate Ox Security into their workflows.
• Build and maintain strong relationships with key stakeholders.
• Act as a trusted technical advisor, supporting customers throughout their lifecycle.
• Handle customer inquiries and resolve issues in a timely and effective manner.
• Collaborate with Product and Engineering to address complex challenges and improve the product.
• Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell).
• Partner closely with Sales to ensure long-term customer success.

Skills

Onboarding

Training

Relationship management

Cross-functional collaboration

Job description

Description

Ox Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can't: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we're building the future of cyber security for the AI era. If you're looking to work on disruptive technology with an amazing team, you belong here.

We're growing fast and working with leading global companies, and we're looking for a Customer Success Manager to join our Customer Success team and play a key role in driving customer value, adoption, and long-term success.

This is a high-impact, cross-functional role where you'll work closely with Product, Engineering, and Sales, acting as a trusted advisor to our customers and helping them get the most out of OX.

Requirements:

What You'll Be Doing

• Lead onboarding for new customers, ensuring a smooth and successful implementation
• Provide training and guidance to help customers integrate OX into their workflows
• Build and maintain strong relationships with key stakeholders
• Act as a trusted technical advisor, supporting customers throughout their lifecycle
• Handle customer inquiries and resolve issues in a timely and effective manner
• Collaborate with Product and Engineering to address complex challenges and improve the product
• Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
• Partner closely with Sales to ensure long-term customer success