Customer Success Manager

OX Security; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

Ox Security is seeking a Customer Success professional to lead onboarding for new customers and ensure a smooth implementation within a fast-paced SaaS environment.

You will train customers, build strong stakeholder relationships, and act as a trusted technical advisor throughout the lifecycle, addressing inquiries and driving product adoption and growth.

Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
• Experience in cybersecurity / application security - strong advantage
• Ability to manage multiple customers and projects simultaneously
• Strong technical aptitude and ability to understand complex environments
• Excellent communication and relationship-building skills
• Problem-solving mindset with a strategic approach
• Comfortable working in a fast-paced, startup environment

Responsibilities

• Lead onboarding for new customers, ensuring a smooth and successful implementation
• Provide training and guidance to help customers integrate OX into their workflows
• Build and maintain strong relationships with key stakeholders
• Act as a trusted technical advisor, supporting customers throughout their lifecycle
• Handle customer inquiries and resolve issues in a timely and effective manner
• Collaborate with Product and Engineering to address complex challenges and improve the product
• Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
• Partner closely with Sales to ensure long-term customer success

Education

Bachelor's degree

Job description

Ox Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we’re building the future of cyber security for the AI era. If you’re looking to work on disruptive technology with an amazing team, you belong here.

Responsibilities:

What You’ll Be Doing

• Lead onboarding for new customers, ensuring a smooth and successful implementation
• Provide training and guidance to help customers integrate OX into their workflows
• Build and maintain strong relationships with key stakeholders
• Act as a trusted technical advisor, supporting customers throughout their lifecycle
• Handle customer inquiries and resolve issues in a timely and effective manner
• Collaborate with Product and Engineering to address complex challenges and improve the product
• Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
• Partner closely with Sales to ensure long-term customer success

Requirements:

What We’re Looking For

• Bachelor’s degree in Business, Computer Science, or a related field
• 3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
• Experience in cybersecurity / application security - strong advantage
• Ability to manage multiple customers and projects simultaneously
• Strong technical aptitude and ability to understand complex environments
• Excellent communication and relationship-building skills
• Problem-solving mindset with a strategic approach
• Comfortable working in a fast-paced, startup environment

Bonus Points For

• Experience working with enterprise customers
• Background in DevSecOps / SDLC / application security
• Experience working cross-functionally with Product and Engineering
• Passion for cybersecurity and working with technical products