Customer Success Manager

Emburse; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Emburse is seeking a Customer Success Manager to own the post-sale journey for a portfolio of customers, translating business goals into measurable outcomes with our solutions.

You will serve as a strategic partner, understanding priorities and guiding adoption, using insights and product usage data to remove barriers and deepen partnerships. This is a hybrid role in Toronto with 3 days/week on-site.

Qualifications

• Strong relationship management and ability to connect product capabilities to customer outcomes.
• Business acumen and curiosity to understand customer priorities.

Responsibilities

• Own the post-sale customer journey for a portfolio of customers.
• Translate customers' business goals into measurable outcomes with Emburse solutions.
• Guide customers through change, build success and adoption plans, and demonstrate business value.

Job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

As a Customer Success Manager, you will own the post-sale customer journey for a portfolio of customers, helping them translate their business goals into measurable outcomes with our solutions.

You will serve as a strategic partner to your customers by understanding their priorities, building success and adoption plans, guiding them through change, and demonstrating the business value they are achieving. You will use customer insights, product usage data, and business context to identify risks, remove barriers to adoption, and help customers continuously advance their use of our solutions.

Success in this role requires business acumen, curiosity, strong relationship management, and the ability to connect product capabilities to customer outcomes. You will engage stakeholders across different levels of the customer organization, lead strategic conversations, and uncover opportunities to deepen the partnership when additional products or services can help the customer achieve their goals.

**Please note this is a hybrid role requiring 3 days/week in our Toronto, Canada location AND we are unable to offer sponsorship now or in the future**