Customer Success Manager

Good Standing AI

Toronto

On-site

CAD 75,000 - 120,000

Full time

14 days+

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Job summary

Good Standing AI is seeking a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You will be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.

You will collaborate with legal professionals, compliance officers, and IT teams to integrate our solutions into workflows and deliver measurable business outcomes.

Qualifications

2+ years in customer success, account management, or client relations
Experience with enterprise B2B clients
Strong communication and presentation skills
Ability to understand and explain complex technical solutions
Experience with CRM systems and customer success platforms
Data-driven approach to improving customer outcomes
Bachelor's degree in business, communications, or related field
Proven track record of meeting retention targets

Responsibilities

Manage relationships with enterprise clients throughout their lifecycle
Drive customer onboarding, adoption, and expansion of our compliance platform
Serve as the primary point of contact for customer success initiatives
Identify opportunities for account growth and upselling
Collaborate with sales, product, and engineering teams to address customer needs
Monitor customer health metrics and proactively address potential issues
Conduct regular business reviews and success planning sessions
Gather customer feedback and advocate for product improvements

Skills

Customer success

Enterprise B2B

Communication skills

Explain technical solutions

CRM systems

Data-driven

Retention targets

Education

Bachelor's degree

Tools

CRM platforms

Customer success platforms

Data analytics tools

Job description

About The Role

We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.

As part of our customer success team, you'll work closely with legal professionals, compliance officers, and IT teams to ensure our solutions seamlessly integrate into their workflows and deliver measurable business outcomes.

Key Responsibilities

Manage relationships with enterprise clients throughout their lifecycle
Drive customer onboarding, adoption, and expansion of our compliance platform
Serve as the primary point of contact for customer success initiatives
Identify opportunities for account growth and upselling
Collaborate with sales, product, and engineering teams to address customer needs
Monitor customer health metrics and proactively address potential issues
Conduct regular business reviews and success planning sessions
Gather customer feedback and advocate for product improvements

Required Qualifications

2+ years of customer success, account management, or client relations experience
Experience working with enterprise B2B clients
Strong communication and presentation skills
Ability to understand and explain complex technical solutions
Experience with CRM systems and customer success platforms
Data-driven approach to measuring and improving customer outcomes
Bachelor's degree in business, communications, or related field
Proven track record of meeting or exceeding retention targets

Preferred Qualifications