Customer Success Manager

solera; Ontario; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

A leading company in data and software services seeks a Client Success Manager to enhance product adoption through training and relationship building. You will work with dealership leaders to implement best practices and drive customer engagement, furthering their success. Ideal candidates will have a Bachelor's degree and significant experience managing customer accounts and SaaS products.

Qualifications

• 3+ years of experience directly working with customer accounts.
• 1+ years experience with SaaS product.
• Strong communication skills, both verbal and written.

Responsibilities

• Perform on-site and remote product training and consultation.
• Build relationships with key decision makers.
• Upsell opportunities and ensure product adoption.

Skills

Communication

Customer Relationship Management

Training and Presentation

Accountability

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visitsolera.com.

The Role

The Client Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products.

What You’ll Do

Perform on-site and / or remote product consultation and training

Develop and cultivate customer relationships with key decision makers

Resolve simple to moderately complex tasks related to all products in our product suite

Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention

Obtain buy-in from dealership’s key leadership on new process and technology

Communicate proactively with dealership’s key leadership on case resolution

Proactive engagements to move the dealer forward- not support case related

Maintain regular cadence of communication with customers

Upsell whitespace opportunities

Execute on-site leadership business review and consultation

Provide feedback to internal teams on dealer needs based on consultation and review

Be a source of knowledge on product specific items for the company

Take lead on at-risk customers and work directly with Renewal Team when necessary

Work independently with minimal supervision

And other duties as assigned

What You’ll Bring

Bachelor’s degree or equivalent work experience

3+ years of experience working directly with customer accounts

1+ years of experience with one or more SaaS product

Proficient in Microsoft Office Suite

Experience training and presenting both to groups and one-on-one

Demonstrated communication skills

Demonstrated ability to communicate effectively over the phone

Demonstrated high level of personal accountability

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER