Customer Success Manager

Planned; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the event management sector is looking for a Customer Success Manager to guide clients through their event planning processes. The role involves ensuring a seamless experience for clients, managing logistics, and developing long-term relationships. Applicants should have experience in corporate event planning and strong communication skills. The position offers competitive benefits including unlimited PTO, health insurance, and a dog-friendly office.

Benefits

Unlimited PTO

Health, dental, and vision insurance

Bus pass subsidy or indoor parking

Snacks and lunches in the office twice a week

Dog-friendly office

Relocation support

Qualifications

• Experience in the event-planning industry with emphasis on corporate events.
• Ability to perform in a fast-paced, evolving start-up environment.
• Excellent written and spoken English communication skills.

Responsibilities

• Act as an industry expert and coach clients through their event planning process.
• Handle event logistics, budgeting, and invoicing.
• Develop long-term relationships with corporate clients.

Skills

Communication

Influencing

Self-confidence

Entrepreneurial spirit

Negotiation

Job description

Join to apply for the Customer Success Manager role at Planned .

Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as PwC, L'Oréal, Google, Samsung & Airbnb.

We're on a mission to disrupt a $500+ billion industry. To achieve that, we want to work with brilliant minds and natural leaders who are driven to out-think, out-plan, and outperform the competition. We tackle every business decision with enthusiasm, and we love the work that we do!

The Role

• Act as an industry expert and coach clients through their event planning process
• Ensure a seamless experience and bridge gaps between the tech and the customer experience
• Receive client event briefs and determine the best vendor options
• Handle event logistics, budgeting, and invoicing
• Coordinate and negotiate with event vendors
• Develop long-term relationships with corporate clients

About You

• Experience in the event-planning industry with emphasis on corporate events
• Intelligent, self-confident, influential, and effective when interacting with others
• A go-getter capable of performing in a fast-paced, evolving start-up environment
• Entrepreneurial spirit and initiative-taking
• Excellent communication skills in English (written and spoken)

What We Offer

• Culture of high performance, strong talent density, and in-person collaboration
• Unlimited PTO
• Competitive base pay
• All necessary tools and gear (Macbook, screens, mouse, keyboard, ChatGPT, etc.)
• Health, dental, and vision insurance
• Bus pass subsidy or indoor parking
• Snacks and lunches in the office twice a week
• Dog-friendly office
• Relocation support, if needed

If you’re passionate about Planned and eager to help build a great product, even if you don’t meet all role requirements, apply today and tell us how you’d be a great fit!

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