Customer Success Manager

sensen.ai; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

SenSen.ai is seeking a Customer Success Manager to enhance client satisfaction and retention in technology-focused solutions such as smart cities. This role involves onboarding clients, fostering strong relationships, and collaborating with internal teams to ensure success. The ideal candidate will have proven experience in customer success and excellent communication skills. This position offers a competitive salary and a flexible, remote working environment.

Benefits

Compensation in Lieu of Health Benefits

Employee Shares

Flexible work environment (fully remote)

Opportunities for professional development

Qualifications

• Minimum of 3 years of experience in a customer success or account management role.
• Proven experience in managing client relationships and retaining accounts.
• Strong verbal and written communication skills in English and French.

Responsibilities

• Lead the onboarding process for new clients, ensuring seamless transitions.
• Build and maintain strong relationships with clients to understand their goals.
• Provide regular reports on customer engagement and satisfaction.

Skills

Problem-Solving

Communication

Relationship Management

Education

Bachelor's Degree in Business

Relevant certifications in Customer Success Management

Job description

Direct message the job poster from sensen.ai

VP of Clients and Markets I North American Division | Live Awareness Leader | Providing AI, Smart City, and SaaS Solutions

Job Posting: Customer Success Manager

Location: Canada

Status: Full Time - Contract

Travel: Within NA

Salary Range: $70,000 - $90,000

About the Job: As a Customer Success Manager at SenSen, you will play a vital role in ensuring our clients achieve their desired outcomes with our innovative solutions in parking, transportation, and smart city initiatives. Your focus will be on building strong relationships with clients, understanding their needs, and ensuring they derive maximum value from our products and services. You will collaborate closely with internal teams to ensure smooth onboarding, ongoing support, and proactive engagement, ultimately driving customer satisfaction and retention. This role offers the opportunity to work closely with leadership and make a meaningful impact in a fast-growing sector.

What You Will Do:

Client Onboarding and Engagement: Lead the onboarding process for new clients, ensuring a seamless transition to our services. Provide training and resources to empower clients in utilizing our solutions effectively.

Relationship Management: Build and maintain strong, trusting relationships with clients, understand their goals and challenges to provide tailored support.

Collaboration with Internal Teams: Work closely with sales, technical support, and product management teams to ensure alignment and effective communication of client needs and feedback.

Reporting and Insights: Provide regular reports on customer engagement and satisfaction. Analyze customer feedback to deliver insights and recommendations that will enhance the customer experience and improve our offerings.

Advocacy for Clients: Act as an advocate for clients within the company, communicating their needs and feedback to help shape product development and service enhancements.

Qualifications Overview:

Customer Success Experience: Minimum of 3 years of experience in a customer success, account management, or related role, preferably within the technology sector focused on transportation, parking, or smart cities.

Relationship Management: Proven experience in managing client relationships, with a track record of successfully retaining and growing accounts.

Self-Motivation and Drive: Highly motivated and proactive individual who thrives in a fast-paced, high-growth environment.

Problem-Solving Skills: Excellent problem-solving abilities and a proactive approach to addressing client issues and enhancing their experience.

Communication Skills: Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a non-technical audience in both English and French.

Education:

Bachelor's Degree in Business, Communications, Information Technology, or a related field is preferred.

Relevant certifications in Customer Success Management or related disciplines are a plus.

What We Offer:

Compensation in Lieu of Health Benefits

Employee Shares

Flexible work environment (fully remote)

Opportunities for professional development and growth within SenSen

Collaborative and innovative work culture in a fast-paced industry

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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