Customer Success Liaison

Hallmark Dental Laboratory Ltd; Halifax; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading dental lab in Halifax seeks a proactive Customer Success Liaison to manage customer inquiries and support administrative tasks. The ideal candidate will have experience in customer service, strong communication skills, and familiarity with Microsoft Office. The role is essential for ensuring high-quality service delivery and will engage with a wide range of customer needs in a supportive environment.

Benefits

Health and dental insurance

Life insurance

Paid time off

Wellness Program

Optional pension program

Employee assistance program

Health and wellness spending account

Qualifications

• Strong detail orientation and customer service skills are essential.
• Proficiency in Microsoft Office applications is required.
• Experience in accounts receivable is an asset.

Responsibilities

• Act as the primary contact for customer inquiries and provide knowledgeable answers.
• Process payments, manage accounts receivable, and support shipping/receiving.
• Achieve individual/team goals while handling administrative tasks.

Skills

Communication

Problem-solving

Organizational

Time management

Customer service

Detail-oriented

Education

Experience as a dental receptionist

1-3 years of relevant work experience

Tools

Microsoft Office

Job description

Hallmark is a Halifax based dental lab serving dental clinics and their patients in Atlantic Canada. We are currently seeking a friendly and well-organized individual to be our Customer Success Liaison. To thrive as a Customer Success Liaison, you must be proactive, upbeat, and enthusiastic about the company’s services and how they add value to customers. Top candidates will be good communicators, both verbally and in writing, with strong detail-orientation, customer service, time management, and computer abilities.

Customer Success Liaison Responsibilities

• Customer Liaison, primary contact for customer inquiries, provide knowledgeable answers to questions about products, pricing, and case status, invoicing corrections, investigate and process credits, provide estimates, etc.
• Accounts receivable, process payments received from customers, collection calls and emails, process and send customer statements
• Multi-task: simultaneously listen and enter data
• Work with internal departments to meet customer's needs
• Achieve individual/team goals and KPI's
• Ability to navigate multiple systems to accurately document and research customer information
• Support Shipping and Receiving at peak times, vacation/sick day coverage
• Other administrative duties assigned by management to support a growing business
  
  

Customer Success Liaison Requirements

• Experience as a dental receptionist is an asset
• Demonstrate a strong attention to detail
• Possess strong problem-solving and analytical skills
• Display organizational, time-management, interpersonal, and communication skills
• Demonstrate initiative, eagerness, and a willingness to learn
• Maintain a high level of proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• At least 1 - 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience with accounts receivable
• Knowledge or experience in the dental industry is an asset
  
  

Benefits

• Health and dental insurance
• Life insurance
• Paid time off
• Wellness Program
• Optional pension program
• Employee assistance program
• Health and wellness spending account
  
  

Hallmark has been in the community over 40 years. The lab is the largest dental lab in Atlantic Canada and one of the most technologically advanced dental labs in the country. Our growth has been the result of a strong team, strong management and strong communication. Our hours are 8:00am - 4:30pm Monday to Friday.