Customer success Customer Success Specialist Remote, Canada Full-time · Remote View role →

Dealer Suite 360; Canada; Remote; CAD 60,000 - 90,000; Full time

Job summary

Dealer Suite 360 is seeking a Customer Success Specialist to ensure dealers gain value from our platform. You will onboard new users, set up portals and inventories, and run first-week check-ins with owners, managers and technicians.

You will deliver live and recorded training, respond to questions via email, phone and chat, and create helpful guides while monitoring adoption and gathering feedback for the product team.

Qualifications

• 2+ years in customer success, customer support or training, ideally for software or a dealership.
• Patient, clear communicator on the phone, on video and in writing.
• Comfortable learning software quickly and teaching it to others.
• Organized and responsive, with a reliable home office.

Responsibilities

• Onboard new dealerships by setting up users, portals and inventory, and running first-week check-ins.
• Deliver live and recorded training for owners, service managers, technicians and staff.
• Answer support requests by email, phone and chat, and resolve or elevate them quickly.
• Write and maintain help-center articles and quick guides.
• Monitor platform adoption and proactively reach out to dealers who need help.
• Share dealer feedback and product ideas with the product team.

Skills

Customer success

Communication

Training

Organization

Tools

CRM tools

Job description

Dealerships adopt what they understand. As a Customer Success Specialist, you will make sure every dealer team, from owners to technicians, knows how to get value from Dealer Suite 360.

You will run onboarding and training, answer questions through support channels and feed what you hear back to the product team.

What you will do

• Onboard new dealerships by setting up users, portals and inventory, and running first-week check-ins.
• Deliver live and recorded training for owners, service managers, technicians and staff.
• Answer support requests by email, phone and chat, and resolve or elevate them quickly.
• Write and maintain help-center articles and quick guides.
• Monitor platform adoption and proactively reach out to dealers who need help.
• Share dealer feedback and product ideas with the product team.

What you bring

• 2+ years in customer success, customer support or training, ideally for software or a dealership.
• Patient, clear communicator on the phone, on video and in writing.
• Comfortable learning software quickly and teaching it to others.
• Organized and responsive, with a reliable home office.

Nice to have

• Dealership experience in service, parts or warranty.
• Experience with help-desk or CRM tools.
• Fluency in more than one of English, French and Spanish.