Customer Success Consultant, Travel Tech – Vancouver

Corporate Traveller; Vancouver; On-site; CAD 76,000 - 93,000; Full time

Benefits offered by this job

Health & Wellness Programs

Travel perks/discounts

RRSP/RPP with matching

Tuition Reimbursement Program

Job summary

Flight Centre Travel Group in Vancouver, BC is hiring a Customer Success Consultant to nurture client relationships and maximize value from travel technology solutions. You will drive adoption, retention, and growth across a portfolio of clients, acting as a trusted advisor and product expert.

The role emphasizes proactive support, data-driven decision making, and cross-functional collaboration with Sales, Finance, and Operations to deliver outstanding customer outcomes.

Qualifications

• Previous experience in a customer-facing role is essential.
• Experience in Customer Success or Operations is preferred.
• Travel industry knowledge is preferred.
• Bilingual communication skills are preferred.
• Strong ability to build rapport with clients.

Responsibilities

• Respond to assigned client requests within established service standards.
• Drive client adoption and utilisation of travel technology solutions.
• Conduct travel programme reviews and identify opportunities to improve customer outcomes.
• Provide training, support, and education to clients on products and services.
• Troubleshoot client issues and coordinate solutions with internal stakeholders.
• Proactively schedule and conduct annual customer check-ins.
• Customise client meetings around business priorities and objectives.
• Develop and maintain long-term, data-driven client engagement strategies.
• Collaborate with Sales, Finance, Operations, and other teams to resolve customer challenges and improve service delivery.
• Continuously gather and action customer feedback to support long-term success.
• Identify revenue growth opportunities and help capture client spend leakage.
• Support contract renewal activities and retention initiatives.
• Generate customer referrals, testimonials, and success stories for broader business use.
• Facilitate smooth transitions from onboarding to long-term customer partnerships.

Skills

Customer-facing

Customer Success

Travel knowledge

Bilingual comms

Relationship building

Problem solving

KPI-driven prioritization

Team collaboration

Tech proficiency

Tools

Salesforce

Case Management

Melon

Gong

Microsoft Office

Job description

Flight Centre Travel Group in Vancouver, BC is hiring a Customer Success Consultant to nurture client relationships and maximize value from travel technology solutions. You will drive adoption, retention, and growth across a portfolio of clients, acting as a trusted advisor and product expert.

The role emphasizes proactive support, data-driven decision making, and cross-functional collaboration with Sales, Finance, and Operations to deliver outstanding customer outcomes.