Customer Success Associate

Healthcord Cryogenics; Vancouver; On-site; CAD 32,000 - 36,000; Full time

Job summary

Healthcord Cryogenics in Vancouver seeks a Client Success Associate to serve as the central hub for client operations. You will handle inside sales consultations, nurture relationships with expectant parents, and provide essential administrative support.

Working alongside executives and the sales team, you will ensure a seamless experience from initial inquiry to delivery, leveraging AI tools and CRM systems to boost efficiency and accuracy in daily tasks.

Qualifications

• Bachelor’s degree from a Canadian university.
• Exceptional English communication, both spoken and written.
• Strong organizational and multitasking abilities.
• Willingness to leverage AI in daily operations.

Responsibilities

• Inside Sales & Lead Consultation: follow up with inquiries to guide cord blood banking decisions and convert leads.
• Client Engagement & Care: be the main contact for enrolled clients and coordinate shipments and logistics.
• Executive & Operations Support: assist executives, maintain CRM integrity, and manage client files and billing.
• Marketing & Content Support: assist with sales kits, social posts, and client blog content.
• Cross-Team Collaboration: work with Healthcare Outreach to process referrals.

Skills

Communication

Organization

Proactive problem solving

Client relations

Education

Bachelor's degree (Canadian university)

Tools

CRM software

Job description

We are looking for an articulate, organized, and proactive Client Success Associate to join our Vancouver office. In this multifaceted role, you will be the internal hub of our client operations—handling inside sales consultations, nurturing relationships with expecting parents, and delivering key administrative and executive support.

You will work directly alongside our executives and outside sales team to ensure a seamless experience from initial parent inquiry through to delivery day.

Key Responsibilities:

• Inside Sales & Lead Consultation: Proactively follow up with inbound parent inquiries (via phone, email, and meetings) to provide consultative guidance, answer questions about cord blood banking, and convert prospective leads into enrolled clients.
• Client Engagement & Care: Serve as the main point of contact for enrolled clients, managing high-touch client support, processing client registrations, and coordinating birth collection kit shipments and logistics. Use AI-driven tools (e.g., predictive analytics for leads) to enhance efficiency and track progress.
• Executive & Operations Assistance: Provide administrative support to company executives, maintain CRM database integrity, manage client files and billing, and assist with daily office coordination.
• Marketing & Content Support: Assist with marketing initiatives, including preparing sales client kits, managing social media touch points, or writing client blog content.
• Cross-Team Collaboration: Work hand-in-hand with our outside Healthcare Outreach team to process clinic referrals and manage incoming partnership leads.

What We're Looking For:

• Education: Completed Bachelor’s degree from an accredited Canadian university (Business, Communication, Psychology, Arts, Marketing, Science or Health Administration).
• Communication: Exceptional, native-level spoken and written English presentation skills; highly confident and empathetic over the phone.
• Work Style: Driven, detail-oriented, highly organized, and capable of prioritizing tasks in a fast-paced environment.
• Be ready to leverage AI extensively.

Salary:

$23 - $26 per hour

About Healthcord:

An established Canadian biomedical company specializing in bringing advanced healthcare technologies to families to maximize their health and wellness.

Why Join Us?

• Unique opportunity for driven individuals who are looking to prove themselves in a growth-oriented position that provides the opportunity to showcase their ability and talent.
• Tremendous upward potential for those who are capable of producing results.
• Be part of a company that aims to make the latest health technologies accessible to improve the health and wellness of the average person.