Customer Success and Accounts Coordinator

Beyond Bilingual Inc.; Golden Horseshoe; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

An innovative B2B technology agency is seeking a Customer Success and Accounts Coordinator to enhance client relationships and ensure outstanding service. This vital role involves supporting the accounting team and driving customer success initiatives. Ideal candidates will possess strong communication skills, a knack for technology, and the ability to empathize with clients. With a commitment to diversity and inclusion, this agency offers a collaborative environment where your contributions will be valued. If you're ready to make a meaningful impact in a dynamic setting, this opportunity is perfect for you.

Benefits

Comprehensive medical and dental benefits after 3 months

Low call volume

Free parking

3 weeks of vacation to start

Commitment to diversity and inclusion

Qualifications

• Minimum of 2 years of experience in B2B customer support.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure excellent customer service and support the accounting department.
• Contribute to overall customer success initiatives.

Skills

Communication Skills

Interpersonal Skills

B2B Customer Support

Tech-Savvy

Empathy

Job description

Customer Success and Accounts Coordinator
Fulltime / Permanent

Location: Etobicoke - HYBRID (3 days in office and 2 days from home)
Hours: Monday to Friday: 9am – 5pm (1 hour lunch)
Salary: Up to $55,000

Client
Our client is a creative B2B technology agency that focuses on designing exceptional user experiences, while providing personalized services for employee and sales incentive programs. Their mission is to provide exceptional results to their clients through unique management tools.

PERKS:

1. Comprehensive medical and dental benefits after 3 months (100% paid by employer).
2. Low call volume
3. Free parking.
4. 3 weeks of vacation to start!
5. Our client celebrates diversity and is committed to creating an inclusive environment for all employees.

Job Description
This role is pivotal in ensuring excellent customer service, supporting the accounting department and our overall customer success initiatives.

• Strong communication and interpersonal skills
• French – is a strong asset
• Minimum of 2 years of experience in B2B customer support (service environment)
• Strong Team Player, with a keen eye for detail.
• Tech-Savvy Quick Learner: You're good with numbers and quickly learn new technologies.
• Empathetic Communicator: You're outgoing, empathetic, and can read the room—or the email.