Customer Solutions Lead Inside

Bayer (Schweiz) AG; Saskatoon; Remote; CAD 70,000 - 90,000; Full time

Job summary

Join Bayer as a Customer Solutions Lead Inside, where you'll elevate customer experience and maximize local opportunities in agriculture. This permanent, home-based position involves collaborating with teams, utilizing Bayer's portfolio, and fostering relationships with growers. You'll provide digital farming support and act as a technical resource, ensuring customer satisfaction while working within a diverse and inclusive culture.

Benefits

Competitive compensation and rewards package

Collaborative, diverse and inclusive culture

Career development and global opportunities

Work-life flexibility programs

Qualifications

• Minimum 2 years of related experience.
• Excellent understanding of local crop production and Bayer's portfolio.
• Flexible mindset to adapt to changing needs.

Responsibilities

• Achieve Squad P&L targets collaboratively.
• Generate sales leads and close sales through virtual interactions.
• Provide digital farming support and technical expertise.

Skills

Strong interpersonal skills

Analytical thinking

Excellent communication skills

Customer focus

Digital tool usage

Education

BSc in Agriculture or related discipline

CCA, CCSC, PAg (RTAg) or OAQ designation

Tools

MS Office Suite

BCS Software (CRM, Tableau)

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Solutions Lead Inside

Customers choose Bayer as their preferred provider for their operation. Team members run their local business to benefit customers and Bayer. Elevate customer experience and maximize local opportunities by co-creating short, mid and long-term outcomes with team

This is a permanent, home-based position with some travel within the territory of Saskatchewan.

What you will do :

• Jointly own and achieve Squad P&L targets, in collaboration with all Squad members.
• Plan, prioritize and execute in short-term (90-day cycles), mid-term and long-term cycles.
• Adapt, iterate, regularly reassess, and prioritize tasks to ensure continued progress towards Squad outcomes.
• Collaborate and co-create within Squad to ensure clarity of accountabilities to maximize customer focus.
• Leveraging digital tools and agronomic expertise position, support, and service the full Bayer portfolio of seed, crop protection and new business models, while also leveraging market intel and data insights to assess and prioritize opportunities.
• Contributing to effective team dynamics as a self-managing Squad, via activities such as peer recruitment, selection, and performance feedback.
• Foster an inclusive environment of professionalism and safe working practices ensuring Safety and Compliance requirements are met or exceeded within Squad.
• Foster strong relationships with specific grower customer segments and new potential customers to drive market share and ensure a positive customer experience.
• Enabled by a strong understanding of the complete portfolio and relevant programs, collaborate within the Squad to grow and protect sales of Bayer CropScience products and provide product and support services.
• Generate sales leads and close sales through virtual interactions.
• Act as technical support “in season” through the Product Support Centre and to aid with technical support during the off-season.
• Provide digital farming support to Squad members, including customer lead generation lists, initial new user outreach and remote onboarding / engagement activities.
• Provide virtual on-farm expertise to assist key customers in onboarding, installing and troubleshooting Bayer's precision agriculture technologies CFV (Climate FieldView), addressing data collection challenges, connectivity issues, and educating on Digital Farming Solutions.
Who you are :

• Jointly own and achieve Squad P&L targets, in collaboration with all Squad members.
• Plan, prioritize and execute in short-term (90-day cycles), mid-term and long-term cycles.
• Adapt, iterate, regularly reassess, and prioritize tasks to ensure continued progress towards Squad outcomes.
• Collaborate and co-create within Squad to ensure clarity of accountabilities to maximize customer focus.
• Leveraging digital tools and agronomic expertise position, support, and service the full Bayer portfolio of seed, crop protection and new business models, while also leveraging market intel and data insights to assess and prioritize opportunities.
• Contributing to effective team dynamics as a self-managing Squad, via activities such as peer recruitment, selection, and performance feedback.
• Foster an inclusive environment of professionalism and safe working practices ensuring Safety and Compliance requirements are met or exceeded within Squad.
• Foster strong relationships with specific grower customer segments and new potential customers to drive market share and ensure a positive customer experience.
• Enabled by a strong understanding of the complete portfolio and relevant programs, collaborate within the Squad to grow and protect sales of Bayer CropScience products and provide product and support services.
• Generate sales leads and close sales through virtual interactions.
• Act as technical support “in season” through the Product Support Centre and to aid with technical support during the off-season.
• Provide digital farming support to Squad members, including customer lead generation lists, initial new user outreach and remote onboarding / engagement activities.
• Provide virtual on-farm expertise to assist key customers in onboarding, installing and troubleshooting Bayer's precision agriculture technologies CFV (Climate FieldView), addressing data collection challenges, connectivity issues, and educating on Digital Farming Solutions.
Who you are :
• Required

BSc in Agriculture or related discipline with a minimum 2 years of experience

• Excellent understanding of local crop production, agronomy and Bayer portfolio for seed, crop protection and digital
• Flexible mindset and ability to adapt to changing business needs
• Strong interpersonal, team and communication skills – presentation, written, verbal andlistening, to maximize results with customers and internal stakeholders
• Understands key customer needs to develop tailored solutions
• Experience using digital tools to manage, interpret and leverage data
• Excellent problem solving through analytical thinking in complex situations with minimalguidance

CCA, CCSC,PAg(RTAg) or OAQ designation

• Advanced computer and database skills with ability to use MS Office Suite as well asother BCS Software (CRM, Tableau)

What we offer :

• Competitive compensation and rewards package
• Collaborative, diverse and inclusive culture
• Career development and global opportunities
• Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

Bayerwelcomes and encourages applications from people with disabilities. Candidates participating in ourselection process requiring accommodation due to a disability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can bemade.

Location :

Division : Crop Science

Reference Code : 846194

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