Customer Solutions Associate | Flexible Hours

The Home Depot; Winnipeg; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

The Home Depot Canada in Winnipeg is hiring a Sales Associate Full Time for the Winnipeg North store. You will provide fast, friendly service, assess customer needs, and guide customers to the right solutions for their projects.

You will greet, engage, and thank customers, promote services, stock and maintain displays, and keep knowledge of products across departments. A flexible schedule includes evenings and weekends.

Qualifications

• Previous retail experience is beneficial.
• Customer service mindset with ability to upsell services.

Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department.
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them.
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need.
• Educate customers about the whole project.
• Using empowerment program when necessary to satisfy customers.
• Execute daily stock maintenance: all products signed, displayed, and clean.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

The Home Depot Canada in Winnipeg is hiring a Sales Associate Full Time for the Winnipeg North store. You will provide fast, friendly service, assess customer needs, and guide customers to the right solutions for their projects.

You will greet, engage, and thank customers, promote services, stock and maintain displays, and keep knowledge of products across departments. A flexible schedule includes evenings and weekends.