Customer Solutions Architect

Nokia; Ottawa; On-site; CAD 110,000 - 160,000; Full time

Job summary

Nokia seeks a Technical Project Manager (TPM) based in Canada to lead optical network deployments and deliver real-time updates to customers. You will coordinate hardware, software, and product teams, manage risks, and ensure successful deployment and integration across data centers, with travel as required.

The role requires deep knowledge of Nokia IP equipment and network design, with a track record in large-scale networking and customer relationship management.

Qualifications

• 7+ years of experience deploying optical networks (Long-haul, Regional, Metro).
• Proven ability to drive large-scale networking projects.
• Strong knowledge of BGP, TCP/IP, UDP.
• Experience with data center architectures.
• Excellent communication and collaboration skills.
• Willingness to travel as required.

Responsibilities

• Develop and maintain customer relationships, understanding their needs and challenges at both the company and individual levels.
• Foster collaboration between hardware engineers, software developers, and product teams to ensure seamless alignment.
• Identify and address bottlenecks, manage risks, and provide clear and timely project updates to all stakeholders.
• Align resources and manage material constraints for NPI activities, ensuring efficient project execution.
• Maintain and track customer engineering test schedules, ensuring lab qualifications and predicting lab exits accurately.
• Proactively track and resolve issues during customer lab qualifications, assigning actions and ensuring timely progress.
• Stay updated with the latest networking protocols, including BGP, TCP/IP, and UDP, and network design principles.
• Understand data center architectures and their implications for network deployment and operation.
• Work closely with the customer's operational, engineering, and management personnel to align project goals.
• Ensure a smooth and successful deployment and integration process, leveraging your self-motivation and goal-oriented mindset.

Skills

Optical networks

Large-scale networking

Networking protocols

Data center architecture

Communication skills

Risk management

Independent work

Travel willingness

Education

Bachelor's degree in CS/Engineering

Job description

Job Description

As a Technical Project Manager (TPM) at Nokia, you will be based in the same country as our customers, providing expert support and real-time updates. TPMs are integral to our success, as they possess deep knowledge of Nokia IP equipment deployment and operation, enabling them to anticipate and resolve issues proactively. This role is perfect for those passionate about building large-scale networks and shaping the future of the internet.

Job Description

As a Technical Project Manager (TPM) at Nokia, you will be based in the same country as our customers, providing expert support and real-time updates. TPMs are integral to our success, as they possess deep knowledge of Nokia IP equipment deployment and operation, enabling them to anticipate and resolve issues proactively. This role is perfect for those passionate about building large-scale networks and shaping the future of the internet.

How You Will Contribute And What You Will Learn

• Develop and maintain strong customer relationships, understanding their needs and challenges at both the company and individual levels.
• Foster collaboration between hardware engineers, software developers, and product teams to ensure seamless alignment.
• Identify and address bottlenecks, manage risks, and provide clear and timely project updates to all stakeholders.
• Align resources and manage material constraints for NPI activities, ensuring efficient project execution.
• Maintain and track customer engineering test schedules, ensuring lab qualifications and predicting lab exits accurately.
• Proactively track and resolve issues during customer lab qualifications, assigning actions and ensuring timely progress.
• Stay updated with the latest networking protocols, including BGP, TCP/IP, and UDP, and network design principles.
• Understand data center architectures and their implications for network deployment and operation.
• Work closely with the customer's operational, engineering, and management personnel to align project goals.
• Ensure a smooth and successful deployment and integration process, leveraging your self-motivation and goal-oriented mindset.

Key Skills And Experience

• A minimum of 7 years of experience in deploying Optical networks, including Long-haul, Regional, and Metro networks.
• Proven track record in driving large-scale networking, internet infrastructure, or cloud platform projects.
• Self-motivated and goal-oriented with a history of successful deployment and integration delivery.
• In-depth knowledge of networking protocols (BGP, TCP/IP, UDP) and network design principles.
• Experience with data center architectures and their integration with networking solutions.
• Excellent communication and collaboration skills, with the ability to bridge technical gaps.
• Strong problem-solving abilities and a proactive approach to risk management.
• Ability to work independently and manage multiple projects simultaneously.
• A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
• Willingness to travel as required by the customer's needs and project demands.