Customer Solutions Analyst

Jonas Software - Canada; Markham; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Customer Support Analyst to join their dynamic Software Support Team. This role is perfect for self-starters who thrive in fast-paced environments and enjoy helping clients solve problems. You will leverage your customer service skills to investigate inquiries, manage multiple client issues, and collaborate with various departments. With excellent career growth opportunities and a supportive work culture, this position serves as a launching pad for a promising career in the software industry. If you are dependable, patient, and eager to learn, this is the opportunity for you!

Benefits

Career Growth Opportunities

Benefits Package

Business Casual Environment

Qualifications

• Experience in accounting-based applications, preferably in Construction.
• Customer service experience in the software industry preferred.

Responsibilities

• Investigate accounting and operational questions to provide client solutions.
• Serve as primary support liaison between clients and the company.

Skills

Customer Service

Problem Solving

Time Management

Organizational Skills

Accounting Knowledge

Communication Skills

Education

Accounting Degree

Job description

Job Description:

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment.

IN THIS POSITION YOU WILL…

Report to the Team Lead for daily direction and the Support Manager for administration:

• Use listening skills to investigate accounting and operational questions to provide solutions that would fit our clients' business needs.
• Have the ability to keep composure under stressful situations.
• Harness time management skills to effectively and efficiently resolve multiple client issues.
• Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused.
• Serve as primary support liaison between clients and Jonas.
• Keep clients informed of progression with issues and provide follow-up as necessary.
• Collaborate with other departments or offices as necessary to expedite resolutions.
• Promote and maintain a high quality, professional, service-oriented company image among clients.
• Assist with testing of the construction product.

JOB QUALIFICATIONS:

In this role, you will require experience in accounting-based applications, preferably in Construction, Service and/or related industries, in addition to:

• Customer service experience in the software industry preferred.
• Must be able to multi-task in a fast-paced environment and set priorities within time constraints.
• Excellent organizational, time management, punctuality, and customer service skills.
• Courteous and professional phone manner, demeanor, and attitude are essential.
• Good team player, yet willing to take personal responsibility for resolution of issues.
• Proven ability to meet deadlines.
• Proven ability to problem-solve and teach others.
• Excellent command of the English language (spoken and written).
• Accounting degree and/or experience preferred.

Business Unit: Jonas Construction

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.