Customer Solutions Advisor - Home Furnishings

IKEA Gruppe; Ottawa; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA contribution matching

Annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Gruppe in Ottawa is seeking a driven Sales Co-worker II to actively engage customers, assess their needs and advise on the best solutions. You will maintain clean, well-priced, fully stocked areas and continuously learn product features to share with customers and colleagues.

Join our diverse team in a store environment that values collaboration, flexibility and a focus on delivering a better everyday life for many people.

Qualifications

• Minimum 1 year of related experience.
• Ability to identify customer needs and advise on solutions.
• Maintain area of responsibility clean, tidy, correctly priced and fully stocked per IKEA merchandising standards.
• Learn product features and benefits and share this knowledge with customers and co-workers.

Responsibilities

• Actively approach customers, identify their needs and advise them on the best solutions.
• Keep area of responsibility clean, tidy, correctly priced and fully stocked, maintaining IKEA basic merchandising standards.
• Actively learn about relevant product features and benefits, sharing this knowledge with customers and co-workers.
• Seek support and guidance from co-workers and stakeholders, as well as provide support to co-workers.

Skills

Customer engagement

Needs assessment

Merchandising

Product knowledge

Team collaboration

Job description

IKEA Gruppe in Ottawa is seeking a driven Sales Co-worker II to actively engage customers, assess their needs and advise on the best solutions. You will maintain clean, well-priced, fully stocked areas and continuously learn product features to share with customers and colleagues.

Join our diverse team in a store environment that values collaboration, flexibility and a focus on delivering a better everyday life for many people.