Customer Solution Engineer

Conductor; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Four-day work week

Work from Anywhere (WFA)

Sensei values

No Email policy

Job summary

Sensei Labs is seeking a Customer Solution Engineer in Toronto, full-time, to partner with Fortune 500 clients and guide them through Conductor implementations that realize business value. You’ll translate complex goals into practical solution designs, own adoption, and work with Success and Product teams to deliver outcomes.

You’ll bring 5+ years in SaaS consulting, superb written and verbal communication, and the ability to engage senior stakeholders.

Qualifications

• 5+ years of consulting or professional services experience in SaaS environments.
• Impeccable written and verbal communication skills.
• Experience engaging with Director-level and above customers at Fortune 500 companies.
• Working understanding of business-related financials.
• Familiarity with Power BI is a bonus.

Responsibilities

• Lead customer-facing conversations and guide implementation of customers' vision.
• Coordinate with Customer Success and Product management to address challenges and improve product/process.
• Attend kick-offs, status meetings, and check-ins with customers.
• Lead solutioning discussions and translate vision into concrete actions.

Skills

Consulting experience (SaaS)

Verbal communication

Written communication

Power BI familiarity

Tools

Power BI

Job description

← All open rolesCustomer Solution Engineering

Customer Solution Engineer

Toronto, Canada Full-time

At Sensei Labs, we imagine a future where people love their work, unencumbered by traditional work tools, processes, and office location.

Our team makes use of modern, award-winning digital tools to orchestrate their work and collaborate. We thoughtfully choose our work orchestration stack to enable all team members to work in a way that helps them to be most productive without being cumbersome.

Four Things Every Sensei LOVES

• Four-day work week. It doesn’t mean you have to work 10hr days for four days a week. For us, it means we’re consistently implementing ways to improve our productivity so we can do our work in four days instead of five. We believe four-day work weeks foster a culture where work-life balance and mental health and wellness are priorities. Our team loves it, and we hope you will too!
• Work from Anywhere (WFA) policy. Our Senseis can work from anywhere in the world as long as they have a laptop and a decent internet connection. We’re happy to be breaking the stereotype that work just gets done by people showing up at an office.
• Living our SENSEI values. Everything we do at Sensei Labs is guided by our SENSEI Values: Selfless, Empathetic, Nimble, Skilled, Entrepreneurial, and Integrity. From this job description to our hiring process to promotions, we live these values every day.
• "No Email" policy. At Sensei Labs, we use our own Conductor platform and Microsoft Teams to communicate internally rather than sending unnecessary emails.

We're constantly growing and looking for the next team member to join us in building lasting success for our customers as we help them transform transformation to thrive in the Enterprise Orchestration Era.

About This Awesome Role

We believe that our success is dependent on the value our customers derive from our product and the experience they have with both our product and our team. In your highly consultative role as a Solutions Engineer,

• You'll engage with our core customer decision makers and buyers to understand their goals, objectives, desired outcomes, and help shape how they think about their program and process
• You'll develop in-depth product knowledge (don’t worry, we’ll teach you!) and understand how our product helps our customers realize value.
• You'll use your experience in solution architecture, creative problem solving, and business objectives alignment to assess and design the appropriate implementation approach and solution architecture to configure our customers’ Conductor instances.
• You’ll own the adoption of the solution and the progression of customers through their journey phases
• You’ll own engagements at the highest and most strategic levels of an organization, combining your subject matter expertise and market best practices to shape how customers think about their processes, and translating that vision into specific actions and decisions for our team to execute.
• You’ll work closely with our Customer Success and Implementation teams to ensure that how we configure Conductor aligns precisely with our customers’ needs and vision.

About You

• You're a curious person who loves to learn and tackle complex problems.
• You have impeccable written and verbal communication skills with the ability to go miles deep in conversations with customers to truly understand their vision and business objectives.
• You understand and have worked collaboratively with Director-level and above customers at Fortune 500 companies, typically on complex, transformative initiatives.
• You possess a working understanding of business-related financials.
• You’re data savvy – you enjoy understanding the insights that data provides … having familiarity with Power BI is a bonus!
• You have at least 5+ years of previous experience in consulting or professional services for SaaS organizations.

About Your Day

• You’ll facilitate customer-facing conversations and guide the team in the implementation of our customers' vision.
• You'll lead communications on implementation, feature requests, and collaborate with your customer success and product management colleagues to address challenges and opportunities to improve our product and process.
• You'll attend kick-offs, status meetings, and customer check-ins.
• You’ll lead solutioning conversations
• You're always prepared to jump into ad hoc meetings and conversations as needed.
• You’ll align your rituals and routines to our company and departmental objectives and key results.

About Us

At Sensei Labs, we continue to build an amazing, diverse team and an inclusive culture. Our competitive advantage is rooted in our team members’ unique perspectives and experiences. We encourage you to apply even if you don't have all the qualifications listed, but want to bring new ideas and perspectives to augment our team.

We’re very proud of our team’s achievements and the culture we’ve built together. If you’d like to hear more from our team, you can check out our Careers Page and our reviews on Glassdoor (4.9 s out of 50+ reviews!). You’ll see quotes such as “Fantastic team, great leadership”, “Great culture, very diverse, excellent work-life balance,” and “Amazing team!”

We're committed to ensuring equal access to employment opportunities for all qualified candidates, including candidates of color, women, 2SLGBTQI+ candidates, candidates with family caregiving responsibilities, Indigenous candidates, immigrant candidates, and differently abled candidates. If you require accommodation during the application or interview process, please let us know, and we’ll work with you to ensure you have a positive experience.