Manager - Customer Solutions Engineering

United States Digital Space LLC; Denver; Hybrid; CAD 198,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Equity program

401(k) match

Job summary

The company in San Francisco leads with edge cloud software and trusted customer solutions. The Manager, Customer Solutions Engineering, will guide a team of cloud engineers to deliver high-value outcomes for our largest accounts.

You will shape strategic direction, build senior relationships across Client Services, Sales, Product and Engineering, and ensure ongoing engagement and growth. Candidates should have 8+ years in Pre- or Post-Sales, 2+ years leading teams, strong communication, cloud

Qualifications

• 8+ years in Pre-Sales or Post-Sales roles related to Sales Engineering or similar.
• 2+ years leading technical teams.
• Proven track record managing client relationships.
• Excellent communication, detail-oriented, autonomous leader.
• Broad tech expertise including cloud and internet architecture.
• Willingness to travel for customer meetings.
• Experience with scripting or software development.

Responsibilities

• Lead a team of cloud engineers to ensure customer success.
• Develop strategic direction and execute objectives for Customer Solutions Engineering.
• Build relationships with stakeholders in Client Services, Sales, Product, Engineering.
• Champion customer asks internally including escalations and opportunities.
• Maintain team workflows, SLAs, and processes.

Skills

Pre-Sales or Post-Sales experience

People management

Client relationships

Communication skills

Cloud & internet architecture

Scripting / software development

Willingness to travel

Job description

the company helps people stay better connected with the things they love. the company's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Manager - Customer Solutions Engineering

Posting Open Date: 06/03/26

Anticipated Posting Close Date*: 08/17/26

**Job posting may close early due to the volume of applicants.*

the company is looking for an exceptional customer-centric leader to manage a team of Cloud Engineers. the company's Cloud Engineers are the named technical contact for our largest and most complex customers, providing technical strategy and the company insight for mutual alignment.

As Manager, Customer Solutions Engineering, this role is responsible for providing effective leadership across the team to ensure customer growth and retention through ongoing engagement and high value deliverables on designated accounts. Key activities include driving internal alignment to ensure a high quality customer experience, measuring technical and performance results, assisting with customer meetings and escalations, providing feedback and coaching to develop the team, and creating operational plans to scale team impact.

What you’ll do

• Lead a team of highly-technical customer engineers ensuring overall customer success
• Develop strategic direction and execute on key objectives for Customer Solutions Engineering
• Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.
• Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships.
• Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.

What we’re looking for

• 8 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, Solutions Architect
• 2+ years of relevant experience leading people associated with technical management of client relationships
• Demonstrated experience and success in handling client relationships either on a primary or secondary basis
• Exceptional communication skills, detail-oriented, and self-motivated leader with strong analytical skills.
• Broad technical expertise including cloud and internet architecture, as well as scripting/software development experience
• Ability to embrace change while maintaining focus on results and customer experience
• Capable and willing to travel for customer meetings as necessary

Work Hours

This position will require you to be available during core business hours.

Work Location & Travel Requirements

• San Francisco, CA
• Denver, CO
• New York, NY

the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. We do not support relocation.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary

The estimated salary range for this position is $142,630 to $201,348.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in the company's equity and discretionary bonus programs.

Benefits

We care about you. the company works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with the company. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 11 paid local holidays, 12 paid company wellness days.

Why the company?

We have a huge impact.

the company is a small company with a big reach. Not only doour customershave a tremendous user base, but we also support a growing number ofopen source projects and initiatives.Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We value diversity.

Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

We are passionate.

the company is chock full of passionate people and we're not 'one size fits all'. the company employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

*the company is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.** All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, nat*