Customer Service/Technical Support Representative (On-Site)

Concentrix; Belleville; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company recognized for its positive culture as a Customer Service/Technical Support Representative. In this role, you'll provide assistance to customers with technical inquiries, resolving issues and contributing to outstanding customer experiences. At Concentrix, enjoy opportunities for growth and benefits that support your personal development.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

DailyPay enrollment option

Mentorship programs

Health and wellness programs

Networking opportunities

Diversity, equity, and inclusion programs

Qualifications

• 18 years of age with a High School Diploma/GED.
• Prior customer service experience required (at least 1 year).
• Open availability to work weekdays and weekends.

Responsibilities

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.

Skills

Excellent customer service

Strong listening skills

Effective communication

Multi-tasking

Eagerness to learn new technologies

Education

High School Diploma/GED

Job description

Job Title:

Customer Service/Technical Support Representative (On-Site)

Job Description

The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service/Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service/Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service/Technical Support Representative, you’ll:

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Help customers with software related issues
• Deliver expert customer experiences…with a smile.
  
  

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 18 years of age with a High School Diploma/GED
• Excellent customer service
• Banking and invoicing accounts receivable would be an asset.
• Prior customer service experience required. (at least 1 year)
• Strong listening skills to be able to understand, empathize and resolve cx issue.
• Ability to effectively communicate, verbally.
• Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
  
  

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $18.90- $23.63, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits
  
  

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN, Belleville, ON

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

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