Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Concentrix; Welland; Hybrid; Full time

Job summary

Join Concentrix as a Customer Service/Technical Support Representative in a hybrid role based in Niagara Falls. This position involves assisting customers with inquiries and resolving routine issues regarding client products. With a competitive starting salary and diverse benefits, you'll thrive in an inclusive culture focused on career growth.

Benefits

Medical, dental, and vision insurance

Retirement plan

Paid time off and holidays

Option to work from home after 90 days

DailyPay

Networking groups

Wellness programs

Mentorship

Inclusive company culture

Qualifications

• At least 1 year of customer service experience.
• Effective communication skills in English.
• Familiarity with iOS and/or macOS is a plus.

Responsibilities

• Serve as the point of contact for technical inquiries.
• Greet customers courteously and professionally.
• Accurately document customer interactions.

Skills

Effective communication

Problem-solving

Customer-focused attitude

Adaptability

Education

High School diploma or GED

Tools

iOS

macOS

Job description

Job Title:

Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)

Position Details

Title: Customer Service / Technical Support Representative (Hybrid in Niagara Falls)

Location: Niagara Falls, Ontario, Canada

Note: Candidates must be located within 64km of the Niagara Falls site

Job Overview

The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or the web. This role involves providing customer service support and resolving routine issues related to client products and services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

Why Join Us?

Join a forward-thinking global organization that values a people-first, inclusive culture. We have received awards such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth.” Be part of a diverse team from over 70 countries, committed to delivering exceptional customer experiences and technological innovation.

Career Growth & Development

We offer comprehensive training, ongoing support, and opportunities for advancement. Approximately 80% of our managers and leaders have been promoted from within. We also provide free learning and leadership development programs to help you achieve your career goals.

Role Responsibilities

• Serve as the point of contact for technical inquiries about hardware, software, or other client products.
• Greet customers courteously and professionally.
• Listen to customer needs, demonstrate empathy, and build rapport.
• Clarify requirements and use decision-support tools to resolve issues.
• Accurately document customer interactions and issues.
• Maintain broad knowledge of client products, including smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS is preferred.
• Deliver excellent customer experiences with a positive attitude.

Qualifications

• Must reside within 64 km of Niagara Falls location.
• At least 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English.
• Familiarity with iOS and/or macOS is a plus.
• Ability to multitask, be flexible, and adapt to changes.
• Strong problem-solving skills and eagerness to learn new technologies.
• Patience and a customer-focused attitude.
• Availability to work during hours of operation: 8:00 am - 11:30 pm EST, with schedule changes every 3 months based on performance.

Benefits

• Starting salary of $19/hr plus performance incentives.
• Benefits including medical, dental, vision insurance, retirement plan, paid time off, and holidays.
• Option to work from home after 90 days.
• Additional perks such as DailyPay, networking groups, wellness programs, mentorship, and inclusive company culture.

Application Process

If you’re ready to reimagine your career, apply today and join over 440,000 global team members calling Concentrix their employer of choice.

Location: CAN Niagara Falls - 6840 McLeod Road, Unit 5

Language Requirements: English

Time Type: Full time

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Concentrix is an Equal Opportunity Employer committed to a workplace free from discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and other protected statuses.