Customer Service System Administrator (12-Month Contract)

LGC; Vaughan; On-site; CAD 42,000 - 45,000; Full time

Job summary

A leading global life science tools company in Vaughan is seeking a Customer Service Systems Administrator on a fixed-term contract for 12 months. The role involves creating, reviewing, and updating customer data, ensuring data accuracy, and supporting data operations. The ideal candidate will have an associate's degree along with strong analytical skills and experience with customer databases. A competitive compensation is offered, with a salary range of CAD $42,000 to CAD $45,000 per year.

Qualifications

• Associate's degree required.
• Experience with customer databases and CRM systems is essential.
• Strong analytical skills to identify data quality issues.

Responsibilities

• Review and validate customer data for accuracy.
• Update customer profiles adhering to data governance.
• Investigate and resolve data discrepancies.

Skills

Experience with customer databases

Strong analytical skills

Proficiency in Excel

Attention to detail

Strong communication skills

Ability to manage multiple tasks

Education

Associate's degree

Tools

CRM systems

Data management tools

Job description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

This is a fixed-term contract for 12 months.

As a Customer Service Systems Administrator, you will be responsible for creating, reviewing and updating customer data for LGC Standards. This includes validating customer data across databases, ensuring data accuracy, and supporting data operations across systems. You will also contribute to department initiatives and project support.

Key Responsibilities

• Review, validate, and analyze customer data from a primary source database.
• Compare incoming or updated records against the organization’s existing customer list to identify duplicates, gaps, or inconsistencies.
• Update customer profiles with accurate and complete information while adhering to data governance standards.
• Investigate data discrepancies and collaborate with internal teams to resolve issues.
• Maintain documentation of data changes, quality checks, and validation processes.
• Monitor data quality metrics and recommend improvements to enhance accuracy and efficiency.
• Support reporting and analytics initiatives by ensuring clean, reliable customer data.
• Assist in developing and refining data management procedures and best practices.
• Contact customers for data gaps and facilitate relocations.

Qualifications

Education Requirements

• Associate’s degree

Competencies Required

• Experience working with customer databases, CRM systems, or data management tools.
• Strong analytical skills with the ability to identify patterns, inconsistencies, and data quality issues.
• Proficiency in Excel or other data analysis tools.
• High attention to detail and commitment to data accuracy.
• Strong communication skills and the ability to collaborate with cross‑functional teams.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.

Additional Information

Pay range for this role is

• Minimum: CAD $42,000/ yearly
• Maximum: CAD $45,000/ yearly

The salary range provided covers the minimum and maximum amounts projected for this role. The base salary will be influenced by factors like experience, skills, and location.

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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