Customer Service Representative - Data Entry (6 Month Contract)

SGS; Vancouver; On-site; CAD 24,000 - 34,000; Part time

Job summary

SGS is seeking a Customer Service Representative - Data Entry for a six-month contract in Vancouver. The role emphasizes accurate data entry and documentation across customer requests, reports, and invoicing. You will verify instructions, maintain filings, and assist with supplier invoices and payment processes.

The position involves processing samples, labeling, and coordinating with SGS laboratories or subcontracted sites, with a Monday–Friday schedule and alternating early shifts.

Qualifications

• High School Diploma or GED is required.
• Typing accuracy/proficiency is required.
• Proficient with Word, Excel, and other software.

Responsibilities

• Receive and process customer requests for services.
• Prepare and provide customers with reports, certificates, and documents.
• Check work instructions, method codes, reporting, pricing and invoicing per quotations and client info.
• Maintain filing system.
• Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable/receivable files.
• Monitor accounts receivable and contact customers to collect unpaid balances.
• Prepare and maintain complete customer files for services and invoicing; ensure audit readiness.
• Maintain job order records and filing systems.
• Schedule inspections and coordinate staff for trainings/audits.
• Receive, inspect, label, and log client samples; dispatch to SGS labs or external labs; maintain subcontract docs.

Skills

Typing accuracy

Data entry

MS Office

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Customer Service Representative - Data Entry (6 Month Contract)

• Contract

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Six Month Contract

Schedule: Monday to Friday (8 hours per day). Must be able to work 3 alternating shifts: Main shift is 6am-2pm and occasional shifts would be 7am-3pm or 8am-4pm.

Responsibilities:

This role is primarily data entry and accuracy of entry is a primary focus

• Receive and process customer requests for services
• Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
• Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
• Maintain filing system.
• Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
• Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
• Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements
• Maintain job order records and filing systems
• Schedule employees for inspections (i.e. train supervisions, audits) as necessary
• Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.
• Minimum of a High School Diploma or a General Educational Development equivalency (GED).
• Typing accuracy/proficiencyRequired
• Candidates should be proficient in using various type of computer software (Word, Excel,etc.)
• Rate: $20.92 Per Hour - No Benefits offered for this position

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

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