customer service supervisor - retail

European Spa Ltd; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company based in Calgary seeks a Customer Service Supervisor to manage a dynamic team. The candidate will be responsible for supervising staff, hiring and training new employees, resolving customer complaints, and preparing sales reports. This fast-paced environment requires strong organizational skills, reliability, and a focus on customer service.

Qualifications

• 1 to less than 2 years experience required.
• Must be reliable, organized and client-focused.

Responsibilities

• Assign sales workers to duties and supervise activities.
• Hire and train staff; conduct performance reviews.
• Resolve customer requests and maintain inventory.

Skills

Client focus

Organized

Team player

Reliability

Accurate

Initiative

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Work setting

• Willing to relocate

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Teach interest or professional development courses
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Conduct performance reviews
• Supervise office and volunteer staff
• Professionalism in customer service

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Organized
• Reliability
• Team player
• Initiative

Experience

• 1 year to less than 2 years

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Customer Service Supervisor • Calgary, AB, CA