customer service supervisor - retail

Mr. lube; Burnaby; On-site; CAD 40,000 - 55,000; Full time

Job summary

Mr. Lube is seeking a Supervisor for their Burnaby location. The role involves supervising staff, managing sales operations, and ensuring excellent customer service. Candidates should have a secondary school graduation certificate and at least 7 months of relevant experience.

Benefits

Relocation costs covered by employer

Qualifications

• Minimum 7 months of supervisory experience.
• High school diploma or equivalent required.
• Ability to manage staff and oversee operations.

Responsibilities

• Supervise and train staff, manage schedules, and oversee inventory.
• Resolve customer issues and ensure smooth operation of sales activities.
• Authorize payments and prepare reports on sales and personnel.

Skills

Supervision

Staff Training

Sales Management

Inventory Management

Customer Service

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs covered by employer
  
  

Responsibilities

Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Teach interest or professional development courses
• Authorize payments by cheque
• Exhibit designers plan and develop permanent and temporary or moveable exhibits and displays for museum exhibitions, trade shows, conventions, retail spaces and other exhibitions
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cash
• Oversee payroll administration
• Supervise office and volunteer staff