Customer Service Supervisor, Moncton New

Nutreco; Moncton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Nutreco, a leader in animal nutrition, is hiring a Customer Service Supervisor for Trouw Nutrition. You will oversee the customer service team, ensuring effective operations and excellent service delivery. Ideal candidates should have strong management skills and a commitment to customer satisfaction.

Qualifications

• Experience in managing a team in a customer service environment.
• Strong leadership and communication skills.
• Ability to implement performance indicators.

Responsibilities

• Ensure daily operations run smoothly and efficiently.
• Manage order and complaint handling processes.
• Monitor employee performance and provide feedback.

Skills

Management

Customer Service

Communication

Team Coaching

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Nutreco is part of the SHV family, and we are committed to "Feeding the Future" through sustainable and innovative practices. Nutreco has two main business lines:

• Skrettingis a global leader in providing innovative aquaculture feed solutions, revolutionizing aquaculture for a sustainable future.

• Trouw Nutritionspecializes in animal nutrition and is dedicated to improving the health and productivity of farming operations through cutting-edge solutions.

Trouw Nutrition is hiring a Customer Service Supervisor

As a supervisor, you play a key role in the smooth running of daily operations. I expect you to manage the team, ensuring productivity and the quality of the services provided:

Here are your main responsibilities:

• Ensure the smooth operation of daily activities

• Order management

• Complaint management

• Handling customer requests

• Follow-up on issues

• Implement and monitor performance indicators

• Organize the work and ensure that employees understand their assigned duties or tasks (Work plan and succession planning)

• Monitor employee productivity and provide constructive feedback and support

• Communicate information from upper management to employees and vice versa

Manage the customer service team:

• Leave

• Vacation

• Performance evaluations (with HR Manager)

• Development plans (with HR Manager)

• Recruit and onboard new employees

• Coach team members on a weekly basis

• Ensure compliance with company policies and procedures

• Ensure the Customer Service team delivers excellent customer service

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