Customer Service Supervisor, Moncton

Trouw Nutrition; Moncton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Trouw Nutrition is seeking a Customer Service Supervisor to manage daily operations and lead the customer service team. This role involves ensuring productivity, addressing customer inquiries, and maintaining service quality. Join a leading organization committed to innovative animal nutrition solutions and enjoy a dynamic work environment.

Qualifications

• Experience in managing customer service teams.
• Ability to handle complaints and customer requests.
• Skills in organizing work and implementing performance indicators.

Responsibilities

• Oversee daily operations and ensure smooth service.
• Manage order and complaint processes efficiently.
• Conduct performance evaluations and support team development.

Skills

Team Management

Customer Service

Communication

Problem Solving

Job description

Job Description:

Nutreco is part of the SHV family, and we are committed to "Feeding the Future" through sustainable and innovative practices. Nutreco has two main business lines:

• Skretting is a global leader in providing innovative aquaculture feed solutions, revolutionizing aquaculture for a sustainable future.

• Trouw Nutrition specializes in animal nutrition and is dedicated to improving the health and productivity of farming operations through cutting-edge solutions.

Trouw Nutrition is hiring a Customer Service Supervisor

As a supervisor, you play a key role in the smooth running of daily operations. I expect you to manage the team, ensuring productivity and the quality of the services provided:

Here are your main responsibilities:

• Ensure the smooth operation of daily activities

• Order management

• Complaint management

• Handling customer requests

• Follow-up on issues

• Implement and monitor performance indicators

• Organize the work and ensure that employees understand their assigned duties or tasks (Work plan and succession planning)

• Monitor employee productivity and provide constructive feedback and support

• Communicate information from upper management to employees and vice versa

Manage the customer service team:

• Leave

• Vacation

• Performance evaluations (with HR Manager)

• Development plans (with HR Manager)

• Recruit and onboard new employees

• Coach team members on a weekly basis

• Ensure compliance with company policies and procedures

• Ensure the Customer Service team delivers excellent customer service

#SPTN

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.