Customer Success Manager (AMER)

ApprovalMax; Toronto; Remote; EUR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to join their growing team. This exciting role involves maintaining a deep understanding of products and services to assist customers effectively, driving post-sales growth through upselling, and managing customer queries. The company, renowned for its innovative B2B software, offers a remote work environment with flexible hours and a supportive health and wellness program. If you are passionate about customer success and thrive in a dynamic setting, this opportunity is perfect for you to make a significant impact in a globally recognized firm.

Benefits

Flexible hours

Health & Wellness program

Remote work

Reimbursement of co-working space

Parental leave support

Reimbursement of professional development courses

Paid sick leave

Qualifications

• 2+ years in account management or customer success preferred.
• Experience in B2B SaaS and providing training is a plus.

Responsibilities

• Assist customers with product features and upsell functionalities.
• Manage support tickets and provide assistance via Zoom calls.
• Engage regularly with customers to ensure satisfaction.

Skills

Account Management

Customer Success

B2B SaaS

Training Experience

Accounting Knowledge

Education

Right to work in Canada

Job description

Direct message the job poster from ApprovalMax

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognised and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

We are expanding and hiring a Customer Success Manager on a remote basis to help us grow the business.

You will be responsible for:

• Maintaining a detailed understanding of products and services, assisting customers with questions and suggesting the best features/setup for their needs
• Promoting the value of the product among customers and upsell/cross-sell editions and functionalities (drive post-sales MRR growth)
• Regular engagement with your assigned customers to gauge satisfaction, address concerns and drive further adoption
• Manage support tickets coming in from your customer portfolio
• Providing support via Zoom calls when customers need it.
• Acting as an escalation point for any customer queries in the AMER region.
• Contributing to optimising existing team processes and actively enhancing all Customer Success initiatives.

Desired Skills and Experience:

• Right to work in Canada is essential
• 2+ years of experience in account management or customer success position (revenue-driven) preferred
• B2B SaaS experience preferred
• Accounting knowledge would be preferred, but isn’t essential
• Experience in providing training preferred, but isn’t essential.

This role is:

• Full-time and permanent.

What we offer:

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews
• 100% paid 10 sick leave days
• Remote work, flexible hours
• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment)
• Reimbursement of co-working space
• Reimbursement of professional development courses
• Parental leave support.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Software Development and Financial Services