CUSTOMER SERVICE SPECIALIST Permanent / Part-Time

Red Deer County, AB; Red Deer; Ibrido; CAD 12.000 - 16.000; Part-time

Descrizione del lavoro

Red Deer County is seeking a part-time Customer Service Specialist to act as the front-line ambassador, handling inquiries in person and by phone and supporting county operations across departments.

Reporting to the Utilities & Tax Coordinator, you will bring strong customer service, MS Word/Excel skills, and experience with confidential information, with a rotating schedule that includes vacation coverage.

Competenze

• Post-secondary certificate or diploma in office administration (business/accounting) with four years office administration experience.
• Ability to work in a team and independently with minimal supervision.
• Strong customer service and interpersonal skills.
• Proficiency in MS Word and MS Excel; accurate data entry.
• Tact, judgement and professionalism in diverse interactions.
• Experience handling confidential information.
• Criminal Records Check required.
• Familiarity with local government operations is an asset.

Mansioni

• Serve as the County’s front-line ambassador, addressing inquiries in person and over the phone.
• Support County operations across departments as needed.
• Provide timely, professional customer service to residents and visitors.

Conoscenze

Team collaboration

Customer service

Data entry

MS Word

MS Excel

Judgement & professionalism

Confidential information handling

Criminal Records Check

Local government operations asset

Formazione

Post-secondary certificate or diploma in office administration (business/accounting) with 4 years office administration experience

Descrizione del lavoro

Job Opportunities

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CUSTOMER SERVICE SPECIALIST Permanent / Part-Time

Red Deer County isn’t just a workplace—it’s a thriving community where every role makes a difference. We foster a first-class environment grounded in trust, respect, shared responsibility, and open communication, empowering both personal and professional success.

Are you passionate about providing exceptional customer service and making a positive impact in your community? Reporting to the Utilities & Tax Coordinator, the Customer Service Specialist serves as the County’s front-line ambassador, delivering outstanding service to residents and visitors both in person and over the phone. As the first point of contact, you will ensure inquiries are addressed promptly and professionally while supporting County operations across all departments.

Key Responsibilities

Qualifications

• Completion of post secondary certificate or diploma in office administration (business/accounting) combined with four (4) years office administration experience. A combination of education and experience may be considered.
• Strong team collaboration skills, along with the ability to work independently with minimal supervision.
• Exceptional customer service and interpersonal skills.
• High proficiency in word processing (MS Word), spreadsheets (MS Excel), and data entry.
• Ability to exercise tact, judgement, and professionalism in interactions with diverse audiences.
• Experience working with confidential or sensitive information.
• Acceptable Criminal Records Check.
• Familiarity with local government operations is considered an asset.

Working Conditions

• Environment: Work is performed in an office setting, with frequent interactions with the public at the front counter and over the phone.
• Schedule: This is a part-time position with regular hours from 8:30 a.m. to 4:30 p.m., Monday to Friday. The work schedule follows a rotating pattern, alternating between two days one week and three days the next. Additional hours are also required to provide vacation coverage and during peak periods throughout the year.
• Physical Requirements: Light physical activity may be required, including lifting and moving supplies, handling mail, or setting up for meetings.
• Work Pace: The position involves managing multiple tasks and interactions simultaneously, requiring focus, organization, and the ability to adapt to changing priorities.

Why Join Red Deer County?

• Engage in a meaningful role that impacts your community.
• Work within a supportive and collaborative team environment.
• Grow your skills with diverse responsibilities and opportunities for development.

Join us in making a difference in our community while building a rewarding career!

Red Deer County is an equal-opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The personal information that you provide to Red Deer County is being collected solely for the purpose of applying for employment and may be input into an automated system to review applications and/or make recommendations. This collection is authorized by section 4 (c) of the Province of Alberta’s Protection of Privacy Act (POPA), SA 2024, c P-28.5. All resumes, and personal information provided therein, will be managed in compliance with the privacy provisions of the Act. For questions about the collection of personal information, please contact [e-mail] or call 403.357.5394.