Customer Service Specialist II (Bilingual: French/English)

BROOKS; Burnaby; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading outdoor gear company in Burnaby, Canada is seeking a customer service representative. The role requires bilingual proficiency in English and French, along with a high school diploma and customer service experience preferred. Excellent communication skills and attention to detail are essential. This position offers a pay range of $20.57 - $28.80 per hour and a robust benefits package.

Benefits

Robust benefits package

Inclusive work environment

Qualifications

• Bilingual in English and French required.
• 1 year customer service experience preferred.
• Keen attention to detail in planning, organization, and execution of tasks.

Responsibilities

• Perform special projects and additional duties as assigned.
• Complete reports as requested by sales and management.
• Reports to be completed on a regular basis.

Skills

Bilingual in English and French

Customer service experience

Computer proficiency in Word, Excel, and Outlook

Excellent communication skills

Attention to detail

Interpersonal skills

Education

High school diploma

Job description

Who We Are

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive — whether it's a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First – We act in the best interest of the runner
• Word is Bond – We do what we say we’ll do
• Champion Heart – We give our all in everything we do
• There is no "I" in Run – We stay generous with our humanity
• Keep Moving – We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we're all moving towards something. Let’s run there.

Brooksrunning.com, and through Brooks’ Run Happy Promise 90‑day guarantee

Responsibilities

• Other duties assigned, including projects and ad hoc requests
• Perform special projects and additional duties as assigned.
• Complete reports as requested by sales and management
• Reports to be completed on a regular basis to include Prepick, DSS, and hold monitoring
• Other duties as assigned

Qualifications

• High school diploma required
• Bilingual in English and French, required
• 1 year customer service experience preferred
• Computer proficiency in Word, Excel, and Outlook
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
• Excellent interpersonal skills that inspire and build trus,t resulting in effective working relationships across the company, and with retailers and consumers
• Ability to interact effectively and professionally with all levels of the organization
• Strong ability to positively deal with adverse situations
• Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments’ operations and/or morale; “connecting the dots”
• Demonstration of innovation and initiative - always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!

Compensation

The pay range for this position, based out of the Brooks’ Burnaby, Canada location, is $20.57 - $28.80 per hour. Base pay offered will vary depending on job‑related knowledge, skills, and experience.

Other

Brooks is proud to offer a robust benefits package to our employees and their families!

Location

You will spend at minimum 3 days per week in our Burnaby offices, as we believe our organization flourishes when connections, collaboration, creativity, problem‑solving, and celebrations happen in person.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two‑spirit identity, sexual orientation, genetic information, the presence of a physical, mental, and sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non‑merit based factors.