Customer Service Specialist - Bilingual

UAP inc.; Mississauga; On-site; CAD 49,000 - 53,000; Full time

Job summary

UAP inc. in Mississauga, Ontario, is seeking a Bilingual Customer Service Specialist (English/French) to join our team. You will process a high volume of customer orders, manage returns, and collaborate with sales and management to improve service and efficiency.

Ideal candidates have 2+ years in customer service, strong organizational skills, and proficiency with Microsoft Office. Knowledge of the heavy vehicle parts market is an asset, and you will build lasting relationships with customers

Qualifications

• Two or more years of customer service or related experience.
• Strong organizational skills and a customer-focused approach.
• Intermediate proficiency with Microsoft Office Suite.

Responsibilities

• Process a high volume of customer orders and inquiries by phone and email in a professional and courteous manner.
• Manage product returns and provide the information needed to ensure an accurate and seamless process.
• Research parts, inventory availability, and pricing through the warehouse management system (WMS), while documenting lost sales and their causes.
• Partner with management and sales teams to improve efficiencies, uphold company policies, and support evolving business needs.
• Develop expertise in products and solutions to confidently respond to questions related to products, pricing, and shipping.
• Build productive, long-term customer relationships, anticipate customer needs, and identify relevant upselling opportunities.
• Complete special projects and other duties as assigned.

Skills

Bilingual English/French

Customer service

De-escalation

Education

Two+ years of experience

Tools

Microsoft Office Suite

Job description

Be part of a community of authentic, proud and trusted people.

Our Heavy Vehicle Parts Division is Canada’s largest truck and heavy-duty vehicle parts distribution network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Job Description

TW, Canada’s leading distributor of parts and accessories for the diesel engine and heavy equipment markets, is seeking a Bilingual Customer Service Specialist (English/French) to join our team in Mississauga, Ontario.

Our Customer Service team is committed to delivering exceptional support to customers. We are looking for a friendly, resourceful, and knowledgeable professional who can provide accurate product information, responsive service, and effective solutions.

Salary Range: $49,100 – $53,300 annually, commensurate with experience and qualifications.

Key Responsibilities

• Process a high volume of customer orders and inquiries by phone and email in a professional and courteous manner.
• Manage product returns and provide the information needed to ensure an accurate and seamless process.
• Research parts, inventory availability, and pricing through the warehouse management system (WMS), while documenting lost sales and their causes.
• Partner with management and sales teams to improve efficiencies, uphold company policies, and support evolving business needs.
• Develop expertise in products and solutions to confidently respond to questions related to products, pricing, and shipping.
• Build productive, long-term customer relationships, anticipate customer needs, and identify relevant upselling opportunities.
• Complete special projects and other duties as assigned.

Qualifications

To join our team, you must, among other things:

• English and French, both written and spoken, to support customers and colleagues across Canada.
• Two or more years of customer service or related experience.
• Strong organizational skills and a customer-focused approach.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to address customer concerns effectively and de-escalate challenging situations.
• Knowledge of the heavy vehicle parts market, or related industry experience, is an asset.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.