Customer Service Specialist

H.B.S Inc; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading company in customer support is seeking a motivated part-time Customer Service Specialist in Toronto. The successful candidate will deliver exceptional service through phone, email, or chat, ensuring customer satisfaction. Key responsibilities include resolving inquiries, maintaining records, and collaborating with teams to enhance customer experience.

Qualifications

• Proven customer support or client service experience.
• Strong phone contact handling skills.
• Ability to work under pressure.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Handle customer complaints and provide solutions.
• Collaborate with departments to resolve complex issues.

Skills

Customer support experience

Active listening

Multitasking

Communication

Time management

Empathy

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

CRM systems

Job description

Job Title : Customer Service Specialist Location : Toronto ON Job Type : [Part-Time] Company : PFSL Investment Canada Job Summary : We are seeking a highly motivated and empathetic Customer Service Specialist to join our team.

The ideal candidate will be responsible for delivering exceptional support and service to customers via phone, email, chat, or in-person interactions.

You will act as the first point of contact, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities : Respond promptly to customer inquiries through various channels (phone, email, chat).

Provide accurate, valid, and complete information using the right tools and resources.

Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Maintain customer records by updating account information.

Process orders, forms, applications, requests and monetary documents.

Follow communication procedures, guidelines, and policies.

Collaborate with other departments to resolve complex customer issues.

Identify and assess customers' needs to achieve satisfaction.

Monitor customer feedback and report recurring issues or trends.

Qualifications : High school diploma or equivalent; associate or bachelor's degree is a plus.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

Empathy, patience, and a passion for customer satisfaction.

Preferred Skills : Knowledge of company products and services.

Ability to work under pressure and tight deadline Excellent time management skills Powered by JazzHR

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