Customer Service Specialist

Convoy Supply; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading wholesale distributor of construction materials is seeking a motivated Customer Service Specialist for their Ottawa location. This role involves processing orders, coordinating deliveries, educating customers, and ensuring excellent service in a fast-paced environment. Join a team that values strong communication skills and problem-solving abilities while offering great benefits.

Benefits

Flexible Benefit options

Short and long term disability coverage

Employee referral bonus program

Paid training / tuition reimbursement

Overtime available in peak periods

Internal Promotions

Qualifications

• Experience in customer service, preferably in building supply.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Process customer transactions including orders and quotes.
• Coordinate delivery and pick up of orders with the operations team.
• Educate customers on products and applications.

Skills

Problem Solving

Communication

Organization

Job description

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.

We’re looking for self-sufficient, motivated Customer Service Specialist for our Ottawa location at 810 Belfast Road who want to help us expand our fast-growing business.

Responsibilities

• Process customer transactions such as orders, quotes, and / or returns
• Coordinate delivery and / or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement - preferably in the building supply and / or construction industry
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
• Excellent communication skills (both written and oral)
• Excellent decision making and ability to take initiative
• Well organized, strong attention to detail
• Must be a respectful team player

The Offer

• Flexible Benefit options
• Short and long term disability coverage
• Employee referral bonus program
• Paid training / tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at :

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