Customer Service Specialist

Spyder Controls; City of Lacombe; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Pooled Insurance benefits

Health Spending Account

TFSA / RRSP matching

Paid sick leave

Half-day Fridays

Job summary

Spyder Controls in Lacombe, AB is seeking a Customer Service Specialist to be the primary contact for key customer accounts, manage data in SAP, and assist in aligning demand planning with production capacity. This full-time role is based on-site at our Lacombe facility.

We offer a compensation range of $50,000–$65,000 per year, with a comprehensive benefits package after probation, including pooled insurance, a Health Spending Account, TFSA/RRSP matching, paid sick leave, and benefits such as

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proactive, resourceful and able to manage multiple priorities.
• Proficient with Microsoft Office, Google Workspace, and willing to learn SAP ERP.
• Comfortable with data entry, basic analysis, and preparing professional documents.
• Ability to work independently and as part of a small team.
• Professional demeanor with a customer-focused attitude.
• Willingness to learn and grow within the role.
• Previous experience in customer service, inside sales, account coordination or administration is considered an asset.

Responsibilities

• Serve as the primary point of contact for key customer accounts, maintaining communications across multiple channels to ensure timely updates and proactive issue resolution
• Oversee customer data entry in SAP, ensuring compliance with documentation standards, and order fulfillment
• Assist in creating sales reports that generate actionable insights
• Integrate customer insights with demand planning tools to identify customer needs and ensure it aligns with internal production capacity
• Support cross-functional teams with administrative and operational tasks as required.

Skills

Strong organizational skills

Excellent written and verbal沟通 skills

Proactive and able to manage multiple

Customer-focused attitude

Independent worker and team player

Willingness to learn and grow

Customer service experience

Tools

Microsoft Office

Google Workspace

SAP ERP

Job description

Compensation will range from $50,000 – $65,000 per year depending on applicant education, experience, credentials and performance. A benefits package (including Pooled Insurance benefits, a Health Spending Account, TFSA or RRSP matching, and paid sick leave) will be provided after the probationary period is completed.

Hours

Full-Time

Monday to Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 12:00 PM

All times Mountain Time (MT).

Location

• Lacombe, AB

On-site at our Lacombe, AB facility.

Work Hard. Live Well.

Support for health, wealth and well-being: pooled insurance, a Health Spending Account (HSA), and TFSA / RRSP matching. Most full-time roles enjoy half-day Fridays.

Responsibilities

• Serve as the primary point of contact for key customer accounts, maintaining communications across multiple channels to ensure timely updates and proactive issue resolution
• Oversee customer data entry in SAP, ensuring compliance with documentation standards, and order fulfillment
• Assist in creating sales reports that generate actionable insights
• Integrate customer insights with demand planning tools to identify customer needs and ensure it aligns with internal production capacity
• Support cross-functional teams with administrative and operational tasks as required.

Required skills & qualifications

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proactive, resourceful, and able to manage multiple priorities
• Proficient with Microsoft Office (Word, Excel, Outlook), Google Workspace, and willing to learn SAP ERP
• Comfortable with data entry, basic analysis, and preparing professional documents
• Ability to work independently and as part of a small team
• Professional demeanor with a customer-focused attitude
• Willingness to learn and grow within the role
• Previous experience in customer service, inside sales, account coordination or administration is considered an asset.

Our values

• Honesty - We search for those that act off principle rather than emotion. Honest and upright in all ways.
• Endurance - We need those who are strong in character. The ones who are not intimidated by challenge.
• Innovation - We ask for those that object to mediocrity and embrace innovation through ideas and actions.

We are looking for like minded people to join our team.

Take the next step.

Interested in Customer Service Specialist? We'd like to hear from you.

Applying takes two steps: complete the Prevue assessment, then submit your résumé through ADP. Résumés are only considered once we've received your completed Prevue assessment.