Customer Service & Solutions Specialist (Water)

Culligan Water; Central Ontario; On-site; CAD 34,000 - 43,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Vision care

Employee assistance program

RRSP match (after three months)

Employee discounts

Open door policy with management

Company lunches, dinners, and parties!

Job summary

Culligan offers a full line of water treatment products for every problem, with dependable service and technical expertise for residential and commercial locations. The role involves assisting customers, scheduling deliveries, processing contracts, and handling payments in a friendly, professional environment.

Regular shift Tuesday to Saturday, with opportunities for growth through direct career tracks such as Office Manager, Sales Representative, and Management.

Qualifications

• Regular shift is Tuesday to Saturday.
• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls.
• Process new contracts, create customer account and schedule installation, as required.
• Print and distribute service work orders and route tickets, close work orders and bill out once completed.
• Promote and up-sell products and services to new and current customers.
• Book walk-in and phone sales leads with Sales Team.
• Make accounts receivable collections and related calls, forward outstanding invoices as requested.
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc.
• Refer unresolved customer grievances to designated departments for further investigation.
• Carry out water jugs and bags of water softener salt to customers when required.

Skills

Tue-Sat shift

Outgoing personality

Interpersonal skills

Multitasking

Customer service

Computer literacy

Job description

Culligan offers a full line of water treatment products for every problem, with dependable service and technical expertise for residential and commercial locations. The role involves assisting customers, scheduling deliveries, processing contracts, and handling payments in a friendly, professional environment.

Regular shift Tuesday to Saturday, with opportunities for growth through direct career tracks such as Office Manager, Sales Representative, and Management.