Customer Service Pro - Growth Path, Training & No Weekends

Culligan of Canada; Cambridge; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly base pay

Employee referral bonus

Annual performance review

Dental care

Extended health care

Life insurance

Vision care

RRSP match (after three months)

No weekends

Paid time off

Paid holidays

Paid CSR training

Paid Culligan training

Open door policy

Job summary

Culligan of Canada is seeking a friendly customer service representative in the Waterloo Region to assist customers in person and over the phone, schedule deliveries and service calls, and process contracts.

You will handle cash, operate the POS, promote products, and coordinate with the Sales Team. This role offers training, benefits, and opportunities for advancement within Culligan.

Qualifications

• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer accounts and schedule installation, as required
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Skills

Customer service

Interpersonal skills

Phone communication

Multitasking

Cash handling

Job description

Culligan of Canada is seeking a friendly customer service representative in the Waterloo Region to assist customers in person and over the phone, schedule deliveries and service calls, and process contracts.

You will handle cash, operate the POS, promote products, and coordinate with the Sales Team. This role offers training, benefits, and opportunities for advancement within Culligan.