Customer Service Representative - YHU

Starlink Aviation; Longueuil; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking aviation company as a Customer Service Representative! This role is perfect for individuals who are passionate about providing exceptional service and enjoy working in a fast-paced environment. You will be responsible for ensuring seamless communication between customers and line service agents, assisting with various services, and maintaining high standards of customer satisfaction. If you thrive in a collaborative setting and have a knack for problem-solving, this opportunity is ideal for you. Embrace the chance to grow your career in the aviation industry and make a meaningful impact every day.

Benefits

Competitive salary

Flexible schedule

Free parking

RRSP

3 weeks of vacation after the first year

5 personal days off

Group insurance

Telemedicine

Postal Pharmacy

Short- and long-term disability insurance

Qualifications

• Experience in customer support with complex issues and troubleshooting.
• Fluency in both French and English, strong writing and communication skills.

Responsibilities

• Provide high standards of service to customers and ensure smooth aircraft arrivals and departures.
• Assist customers with fueling, catering, and accommodations.

Skills

Customer service skills

Fluency in French

Fluency in English

Communication abilities

Interpersonal skills

Microsoft Office proficiency

Problem resolution

Project management

Tools

Microsoft Office

Job description

Starlink Aviation YHU is currently seeking an enthusiastic, self-motivated and goal-oriented individual to join our dynamic team!

Job Description

Do you enjoy working with people? Do you have great customer service skills or a passion for aircraft? Then look no further! Start your career voyage with us.

As a Customer Service Representative, you will provide high standards of service to customers in accordance with our philosophy, ensure efficient and courteous arrivals and departures of aircraft, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, securing hangar space, as well as hotel and transportation accommodations.

Experience and Skills Needed

• Some customer support experience dealing with complex issues, troubleshooting, and problem resolution.
• Fluency in both French and English, spoken and written.
• Good writing and communication abilities.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Office, and the ability to pick up new technology quickly.
• Ability to efficiently manage multiple projects and tasks simultaneously.

Competencies Valued

• Displays courtesy, discretion, and efficiency towards the customer.
• Displays leadership through innovation in everything you do.
• Displays a passion for what you do and a drive to improve.
• Is proactive and has a strong drive to complete tasks.
• Displays personal and corporate integrity.

Conditions
Schedule to be defined

• Experienced and dynamic team!
• Competitive salary.
• Flexible schedule.
• Free parking.
• RRSP.
• 3 weeks of vacation after the first year of service.
• 5 personal days off.
• Full range of benefits:

Group insurance including:

• Assistance program for employees and their families.
• Telemedicine.
• Postal Pharmacy.
• Short- and long-term disability, dental, and drug life insurance.