Customer Service Representative - UniFirst Canada

UniFirst Corporation; Quebec; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

RRSP with Company Match

Health Insurance

Paid Holidays

30% Employee Discount

Employee Referral Program

Tuition Reimbursement

Life Insurance

Long Term Disability

Job summary

UniFirst Corporation is seeking an entry-level Customer Service Representative in Canada. The role involves handling calls, taking orders, data entry, and supporting sales reps. You will assist customers with account issues, process credits/exchanges, and help with telemarketing projects.

Strong interpersonal skills and teamwork are required. Experience with AS400 is a plus; the position offers growth within a family-run culture and a comprehensive benefits package including RRSP, health

Qualifications

• High School Diploma or equivalent experience required.
• Proficient in Microsoft Word and Excel.
• Typing and data-entry accuracy essential.

Responsibilities

• Handle telephone inquiries and take orders over the phone.
• Data entry and updating customer information.
• Provide inside support to sales representatives.
• Help resolve customer issues regarding accounts.
• Process credits and exchanges.
• Collect Accounts Receivable where applicable.
• Greet walk-in customers, show samples, take orders.
• Assist in various telemarketing projects.

Skills

Data Entry

Microsoft Office

Education

High School Diploma or equivalent experience

Job description

Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

Are you a “people person' who loves delivering outstanding customer service?

We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to:

• Handle telephone inquires and taking orders over the phone
• Data entry
• Provide inside support to sales representatives
• Help resolve any customer issues regarding their account
• Process credits and exchanges
• Collection of Accounts Receivables
• Receive 'walk-in' customers, i.e. show samples, measure, take orders
• Assist in various telemarketing projects

The chosen individual will posses strong interpersonal skills and have a professional and pleasant telephone manner. The successful candidate is a strong team player and capable of working independently. He/she enjoys dealing with people and resolving problems. Experience on an AS400 system with some PC exposure is a definite asset.

UniFirst offers a Fleet of Benefits, 50+ to be exact!

• RRSP with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Vacation
• Sick Time
• Paid Holidays
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Program

Qualifications

• High School Diploma or equivalent experience
• Microsoft Office (Word, Excel)
• Data Entry

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodation During Recruitment

UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

Candidate Safety and Privacy

UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.