Route Service Supervisor - UniFirst Canada

UniFirst Corporation; Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

RRSP with company match

Profit sharing

Health and life insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

UniFirst is seeking a Route Service Supervisor to lead a team of Route Service Representatives serving a diverse portfolio of customers. This entry-level supervisory role offers growth opportunities and hands-on leadership development in a customer-focused organization.

The role emphasizes independent work within a team, relationship building, and a strong emphasis on training and mentoring to deliver best-in-class service.

Qualifications

• Must be at least 21 with a valid driver’s license, a clean driving record, and reliable transportation.
• High school diploma or CAEC required.
• Strong customer service skills and ability to work independently with a team mindset.
• Hands-on, relationship-focused supervisor who supports both team and customers.
• Enjoys coaching and mentoring Route Service Representatives.
• Experience in leadership, customer service, route sales, delivery, or entrepreneurship preferred.
• Tech-savvy; comfortable learning new technologies to boost efficiency.
• Physical stamina to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Provide route coverage during absences, offering hands-on support and monitoring performance.
• Respond to customer service requests promptly and professionally.
• Negotiate and renew customer contracts.
• Build and maintain strong customer and team relationships.
• Collaborate with leadership to deliver top-tier service and programs.
• Support training and development of Route Service Representatives.

Skills

Driver's License

Customer Service

Leadership

Team Coaching

Leadership Experience

Tech Savvy

Physical Stamina

Education

High School Diploma

Job description

At UniFirst, we Always Deliver—for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.

What Your Role Entails:

• Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands‑on support while assessing performance and customer satisfaction and loyalty.
• Respond to customer service requests in a timely and professional manner
• Negotiate customer contract renewals
• Build and maintain strong relationships with customers and team members
• Collaborate closely with leadership and management to deliver best‑in‑class customer service and product programs
• Support the training and development of a team of Route Service Representatives

Qualifications

What You Bring to UniFirst

• Driver’s License & Safe Driving Record: Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
• Educational Requirements: High school diploma or CAEC is required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Results-Driven Leadership Mindset: A hands‑on, relationship‑focused supervisor who isn’t afraid to roll up their sleeves to support the team and, most importantly, the customer.
• Team Development & Coaching: Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.
• Relevant Experience: Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From:

• Competitive Compensation:Competitive wages, RRSPwith company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development:Formal training through our SCP program to set you up for success.
• Career Development:Continuous training and growth opportunities
• Company Culture:A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work-Life Balance:Monday–Friday daytime schedule, no nights or weekends
• Inclusive Culture:A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodation During Recruitment

UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

Candidate Safety and Privacy

UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.