Customer Service Representative, St. Catharines, ON

Canadian Bearings Ltd.; St. Catharines; Presencial; CAD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

RRSP matching

Birthday leave

Development subsidy

Recognition program

LinkedIn Learning

Growth opportunities

Descripción de la vacante

Canadian Bearings Ltd. is hiring a Customer Service Representative in St. Catharines, ON.

The role focuses on delivering exceptional service at the sales counter, via phone, and by email, with responsibilities across order processing, freight selection, invoicing, and follow‑up. You will work on continuous improvement and customer satisfaction within a collaborative team. The ideal candidate has 3–5 years of customer service experience, strong English communication, problem‑solving and

Formación

• 3–5 years of customer service experience.
• Proficiency in English; French a plus.
• Strong problem‑solving and analytical abilities.
• Good written and verbal communication.
• Basic computer literacy and typing skills.

Responsabilidades

• Serve as first point of contact with customers via phone, email, or in person (sales counter).
• Process orders including freight selection, invoicing, and confirmations.
• Source products, quote, and follow up on orders.
• Resolve customer concerns and escalate complex issues as needed.
• Ensure paperwork like proofs of delivery and invoices is complete.
• Build relationships with customers and vendors and coordinate with internal teams.
• Provide after-hours on-call support when required.
• Perform outbound calls to service accounts and promote sales.
• Oversee shipping/receiving and verify shipments and documentation.
• Coordinate with carriers for pickups/deliveries and resolve delays.
• Monitor stock levels and arrange timely replenishment.

Conocimientos

Mathematical skills

Problem solving

Analytical skills

Clear written and verbal communication

Basic computer literacy

Educación

Post-secondary education

Descripción del empleo

Customer Service Representative, St. Catharines, ON

Job Category: Customer Service

Requisition Number: CUSTO001057

• Posted : October 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

St. Catherines, ON L2M5V9, CAN

Description

Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.

It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.

We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:

Customer Service Representative

St. Catharines, ON

What you will be doing:

• Act as first point of contact for customers via phone, email or in-person (sales counter).
• Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
• Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
• Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; Escalate more complex issues as appropriate.
• Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
• Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
• Provide after-hours on-call customer support, when required/assigned.
• Conduct outbound sales calls to service assigned accounts and promote increased profitability.
• Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.
• Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.
• Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment
• Provide in-person counter sales and other branch-specific support as required.
• Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

What you will bring to your team:

• Mathematical skills
• Proficiency in English is required, and being bilingual in French is considered an asset
• Effective problem-solving ability
• 3-5 years of experience with customer service
• Evidence-based decision-making skills
• Basic computer literacy
• Analytical skills
• Clear and effective verbal and written communication
• Post-secondary education
• Knowledge of customers, products, industry, and vendors
• Ability to manage multiple competing priorities, and deal with stress effectively

Benefits of being a part of the CB Team:

• Competitive Compensation
• RRSP Matching
• Paid time off on your birthday
• Personal Development Subsidy
• Employee Recognition Program
• Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
• Opportunity to work alongside experienced industry professionals
• Opportunities for growth and development

Artificial Intelligence Disclosure

Canadian Bearings does not use artificial intelligence tools to screen, assess, or select candidates as part of our hiring process.

Our careers allow you to utilize your skills, experience and knowledge, at the same time offering you a position that you will find both challenging and rewarding as you begin to feel the real potential of your career goals.

Canadian Bearings is an equal opportunity employer.

Canadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require specific accommodation because of a disability or a medical need, please indicate the accommodation required.

We appreciate your interest and thank you for applying to the Canadian Bearings team. Please note that we are only reviewing applications submitted through our job postings on LinkedIn and Indeed.

Only those candidates selected for further consideration will be contacted. Thank you for your understanding.