Customer Service Representative - SIS Designate - Temporary/Appendix D

The Fanshawe College of Applied Arts and Technology; London; On-site; CAD 42,000 - 48,000; Full time

Benefits offered by this job

Pension plan

Vacation and benefits

Professional development

Job summary

Fanshawe College in London is seeking a CSR/SIS Designate to provide essential administrative support to the Faculty of Science, Trades, Technology and Design. This is a full-time, in-person role for 35 hours per week, temporary until February 2028, and deemed a critical replacement.

You will assign class letters, monitor grades, manage student records, and liaise with faculty and the Registrar to ensure timely, accurate data.

Qualifications

• Post-secondary two (2) year diploma or equivalent in Office Administration, Business, or related field.
• Minimum one (1) year of experience in a team environment in an academic service office using a variety of computer software packages such as word processing and spreadsheets.
• Familiarity with student information systems in a post-secondary work environment would be an asset.
• Strong organizational skills, time management skills and attention to detail.
• Ability to multi-task and work independently.
• Excellent verbal and written communication skills.

Responsibilities

• Assigns class letters (program sections) for all programs
• Monitors mid-term and final grading, and academic standing activities according to scheduled deadlines
• Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g. grades) by the due date according to College procedures
• Solves registration and student record issues or determines appropriate course of action for student to take
• Collates from academic records graduation lists, verifies accuracy, and liaises with the Office of the Registrar to exchange records
• Processes and maintains school records for internal and external course credits
• Follows up with students if correct documentation is missing
• Assists with generation and distribution of class lists for faculty at the beginning of each academic term
• Generates and distributes class rosters for faculty at the beginning of each academic term mails letters to applicants and registrants as needed, including collating packages as required maintains student records filing system posts Faculty and Program timetables each semester
• Registration and Liaison duties: Course and program enrolment/registration for the Faculty
• Plans and participates in development of Orientation Schedule for students
• Runs admission reports from system, and program registration and verifications for all first semester
• Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students
• Determines status of student registration i.e. part-time or full-time and initiates the appropriate paperwork and advises the student and faculty of the correct procedure to follow
• Liaises with cooperative education consultants to obtain information necessary for graduation from co-op programs
• Assists both faculty and students with academic matters relating to the system
• Liaise with student regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation
• Collects and updates systems for applicant supplemental submissions
• Performs front-line reception and clerical duties for the Faculty: Serves as first point of contact for the office, answering telephone inquiries and dealing with a variety of callers and walk-in clientele
• Establishing the nature of the inquiry to ensure that student/staff/faculty are directed to the appropriate party or service
• Distributes all messages to and from student/faculty/staff
• Maintains calendars and books appointments for Associate Dean, Academic Advisors and when required Coordinators and other staff
• Monitors office supplies, instructional and photocopier supplies and ensures an adequate stock is maintained, will purchase/order as required
• Arranges for maintenance to photocopiers when required, training on photocopiers as required
• Distributes mail, sends and distributes incoming faxes to the appropriate parties
• Collects and date stamps student assignments for school and distributes to faculty
• Maintains school contact information records by updating telephone lists and active directory information
• Complete updates to Course Outline Mapping and Management System (COMMs) each semester: Types and formats COMMs and submits to Associate Dean for approval
• Tracks submission of all COMMs, ensures all are received on timely basis, so modifications can be made by deadline
• Maintains the school program and course outline information binders
• Other duties as assigned, including: Provides back up to other CSR and SIS Designates within the Faculty
• Assists with College approved activities such as College graduation ceremonies, Instructional Feedback Surveys, and KPI surveys

Skills

Excellent verbal and written communic

Strong organizational skills

Time management

Multi-tasking

Education

Two-year diploma in Office Administration or related field

Tools

Word processing and spreadsheets

Job description

If you are a current Fanshawe College employee, please apply to jobs directly through Workday. Do not apply on the external career page. Interested in growing your career at Fanshawe College? Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow. Working at Fanshawe College Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Posting Closing Date: September 8, 2026 Campus Location: London, ON Department: BTO1 Faculty of Science, Trades, Technology, and Design - Operations Employment Group: Support Pay Details: $30.43 Hourly Worker Sub-Type: Fixed term (Fixed Term) Time Type: Full time Remote Type: In-Person Contract End Date: February 4, 2028 Hours of Work per Week: 35

Job Description: Note: This is for 1 Temporary Full-Time vacancy until February 2028. This position is an in-person work schedule (5 days per week). This position is deemed a critical replacement vacancy. Payband: This position is paid at Payband E, $30.43 - $35.11 per hour Hours: 8 a.m. - 4 p.m. Monday - Friday

Why this Role is Important

The Faculty of Science, Trades, Technology and Design provides students with hands‑on, industry‑focused education that prepares them for careers in skilled trades, science, engineering, manufacturing, and technology. Through modern labs and learning environments, experienced faculty, and strong partnerships with industry, students develop the practical and technical skills needed to succeed in a rapidly changing workforce. These programs and partnerships strengthen connections with employers, support student recruitment and enrolment growth, create opportunities for applied learning and industry collaboration, and help ensure programs remain responsive to evolving workforce needs. By aligning education with industry demand and emerging technologies, the Faculty can enhance graduate employability, strengthen its reputation, expand partnership and funding opportunities, and support the long‑term growth and sustainability of its programmes.

How You’ll Make an Impact

SIS designate support to include:

• Assigns class letters (program sections) for all programs
• Monitors mid‑term and final grading, and academic standing activities according to scheduled deadlines
• Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g. grades) by the due date according to College procedures
• Solves registration and student record issues or determines appropriate course of action for student to take
• Collates from academic records graduation lists, verifies accuracy, and liaises with the Office of the Registrar to exchange records
• Processes and maintains school records for internal and external course credits
• Follows up with students if correct documentation is missing
• Assists with generation and distribution of class lists for faculty at the beginning of each academic term
• Generates and distributes class rosters for faculty at the beginning of each academic term mails letters to applicants and registrants as needed, including collating packages as required maintains student records filing system posts Faculty and Program timetables each semester
• Registration and Liaison duties: Course and program enrolment/registration for the Faculty
• Plans and participates in development of Orientation Schedule for students
• Runs admission reports from system, and program registration and verifications for all first semester
• Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students
• Determines status of student registration i.e. part‑time or full‑time and initiates the appropriate paperwork and advises the student and faculty of the correct procedure to follow
• Liaises with cooperative education consultants to obtain information necessary for graduation from co‑op programs
• Assists both faculty and students with academic matters relating to the system
• Liaise with student regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation
• Collects and updates systems for applicant supplemental submissions
• Performs front‑line reception and clerical duties for the Faculty: Serves as first point of contact for the office, answering telephone inquiries and dealing with a variety of callers and walk‑in clientele
• Establishing the nature of the inquiry to ensure that student/staff/faculty are directed to the appropriate party or service
• Distributes all messages to and from student/faculty/staff
• Maintains calendars and books appointments for Associate Dean, Academic Advisors and when required Coordinators and other staff
• Monitors office supplies, instructional and photocopier supplies and ensures an adequate stock is maintained, will purchase/order as required
• Arranges for maintenance to photocopiers when required, training on photocopiers as required
• Distributes mail, sends and distributes incoming faxes to the appropriate parties
• Collects and date stamps student assignments for school and distributes to faculty
• Maintains school contact information records by updating telephone lists and active directory information
• Complete updates to Course Outline Mapping and Management System (COMMs) each semester: Types and formats COMMs and submits to Associate Dean for approval
• Tracks submission of all COMMs, ensures all are received on timely basis, so modifications can be made by deadline
• Maintains the school program and course outline information binders
• Other duties as assigned, including: Provides back up to other CSR and SIS Designates within the Faculty
• Assists with College approved activities such as College graduation ceremonies, Instructional Feedback Surveys, and KPI surveys

What You’ll Bring

• Post‑secondary two (2) year diploma or equivalent in Office Administration, Business, or related field or equivalent combination of academic education and related work experience
• Minimum one (1) year of experience in a team environment in an academic service office using a variety of computer software packages such as word processing and spreadsheets
• Familiarity with student information systems in a post‑secondary work environment would be an asset
• Strong organizational skills, time management skills and attention to detail
• Ability to multi‑task and work independently
• Excellent verbal and written communication skills

What This Opportunity Offers

Comprehensive Pension: Join a defined‑benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.

Vacation & Benefits: Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well‑being—both at work and beyond.

Professional Development: Learning is at the heart of the Fanshawe experience—for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.

Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: [e-mail]

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Fanshawe provides

• Competitive compensation
• Comprehensive Benefits Package
• Defined benefit pension plan
• Generous vacation and holiday entitlements
• Full‑time employees start at a minimum of 3 weeks of vacation per year in addition to our paid college closure from Dec. 25 – Jan. 1
• Prepaid leave/salary deferral plan
• Subsidized maternity and parental leave
• Family tuition program
• Flexible work policy
• Employee and Family Assistance Program
• Corporate Discounts through CAUBO

Fanshawe also offers

• Tuition reimbursement and subsidy programs
• Professional development leave
• Fanshawelearns LinkedIn Learning
• Fanshawe College is proud to offer a lifetime retirement pension. Find out more information on the CAAT Pension Plan website
• Full‑time Job Postings: DBprime Plan
• Part‑time Job Postings: DBplus Plan